2011 Mazda MAZDA2 Recalls & Complaints

Incident: June 25, 2021 · Filed: July 2, 2021

The contact owns a 2011 Mazda Mazda2. The contact stated while driving at 70 mph, the glass sunroof spontaneously exploded and shattered causing the glass to enter the vehicle. The contact stated that no object hit or caused the sunroof to shatter. The contact pulled the vehicle over to the side of the road to clean up the class that was in the vehicle and then continued driving to the residence. The vehicle was diagnosed but not repaired. The manufacturer was not made aware of the failure. The failure mileage 150,000. Consumer stated sunroof was an aftermarket installation.

Incident: November 20, 2018 · Filed: December 5, 2020

WE HAD OUR RACK AND PINION STEERING REPLACED AT THE MAZDA DEALER ON NOVEMBER 20, 2018 DUE TO CLONKING IN THE STEERING RACK. MY SON IS REPORTING THAT THE CLONKING AND STEERING IS MUCH WORSE WHEN SITTING STILL AND TURNING THE STEERING WHEEL AND WHEN MAKING RIGHT AND LEFT HAND TURNS WHILE DRIVING. HE ALSO SAID THAT THE CAR DOESN'T WANT TO STEER STRAIGHT ON THE FREEWAY. I REPLACED THE FRONT PADS AND ROTORS AND FRONT STRUTS IN 2018 AS WELL. I INSPECTED THE STRUTS AND BRAKES AND SUSPENSION TODAY AND FOUND THEM TO BE IN EXCELLENT CONDITION. I FIND THAT THE RACK AND PINION IS DEFECTIVE.

Incident: June 8, 2020 · Filed: July 28, 2020

THE DRIVER SEAT SHIFTS FROM THE BASE, ON OCCASION IT HAS SLID FORWARD. THE CAR WAS IN MOTION WHEN THIS TOOK PLACE BUT I WAS ABLE TO PUSH BACK AND IT WENT BACK INTO PLACE. THERE COULD BE BOLTS THAT HAVE BEEN LOOSENED.

Incident: June 8, 2019 · Filed: February 11, 2020

I WAS NOTIFIED OF A RECALL. I ATTEMPTED TO GET THE REPAIR DONE AT MY LOCAL MAZDA DEALER. SCHEDULING THE APPOINTMENT WAS CHALLENGING, WHEN I ARRIVED, INTERACTIONS WERE STRESSFUL. I DROPPED MY CAR OFF, WITHIN 45 MIN, I WAS CALLED STATING THAT THEY DID NOT HAVE THE PART NEEDED TO FIX THE RECALL, BUT THAT THEY WOULD CALL ME WHEN THEY DID. THEY SENT A FOLLOW-UP EMAIL ASKING ABOUT THE VISIT AND I WAS VERY CANDID & HONEST IN THE REPLY. THE APPOINTMENT WAS 6-8-19. I HAVE YET TO RECEIVE A CALL THAT THE PART HAS ARRIVED.

Incident: February 7, 2019 · Filed: February 7, 2019

TL* THE CONTACT OWNS A 2011 MAZDA 2. WHILE MAKING A U-TURN, THE FRONT DRIVER'S SEAT DISCONNECTED AND CAUSED THE DRIVER TO FALL TOWARDS THE FRONT PASSENGER SEAT. THE DRIVER WAS NOT INJURED AND THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 53,916.

Incident: July 10, 2018 · Filed: July 10, 2018

STEERING "CLUNKS" WHEN TURNING LEFT OR RIGHT, AND METALLIC "CLANKS" ARE HEARD ON DRIVER'S SIDE UNDER DASH WHEN GOING OVER BUMPS. TOOK CAR TO LOCAL MAZDA DEALERSHIP, WHO DIAGNOSED "BAD STEERING GEAR" AND STATED "THIS CAR IS UNSAFE TO DRIVE." REPAIR BILL IS $1,200. LOOKING ONLINE, MULTIPLE MAZDA2 OWNERS HAVE REPORTED THE SAME PROBLEM. DEALER IS CURRENTLY REPAIRING VEHICLE.

Incident: December 15, 2017 · Filed: February 22, 2018

THE SYMBOL FRONT PASSENGER AIRBAG IS OFF AND BELT LIGHT KEEPS BLINKING ON THE DASHBOARD SINCE DEC 2017. I BOUGHT THIS FOR THE MAZDA DEALER AND THEY TOLD ME TO PAY FOR THE REPAIRS, I DON'T HAVE MONEY FOR THE REPAIR BECAUSE I DON'T HAVE WORK. PLEASE HELP ME WITH THE REPAIR, WE HARDLY USE AND PARK ONLY IN THE GARAGE.THANK YOU VERY MUCH.

Incident: October 9, 2017 · Filed: October 10, 2017

BACK IN APRIL I WAS SENT A NOTIFICATION THAT THERE WAS A RECALL ON THE SEAT HEIGHT ADJUSTMENT AND THE PARTS WILL BE AVAILABLE IN JUNE. I DIDN'T GET A LETTER UNTIL THE FIRST WEEKEND OF OCTOBER AND SCHEDULED AN APPOINTMENT AS SOON AS I COULD WHICH WAS A WEEK LATER ON OCTOBER 9TH. WHEN I GOT THERE I WAS TOLD THE WAIT WILL BE AT LEAST 1 1/2 HRS MAYBE MORE. I WISH I WAS TOLD THAT NOT 1 HR MAYBE MORE AS STATED IN THE LETTER. AFTER AN 1 HR OF WAITING WAS TOLD THEY COULDN'T DO IT BECAUSE THEY DID NOT GET ALL THE PARTS IN YET AND THAT IT SHOULD BE IN THE NEXT DAY. REALLY? I HAD SET UP AN APPOINTMENT A WEEK AGO AND THEY COULDN'T TELL ME THIS BEFORE WASTING MY TIME. NOW I CAN'T GO BACK BECAUSE OF MY SCHEDULE AND NEED MY CAR. I DON'T HAVE THE TIME FOR SOMEONE ELSE TO DRIVE ME AROUND. I HAVE HAD PROBLEMS WITH THIS SPECIFIC LOCATION AND NO LONGER GO THERE FAR SERVICES BUT DID FOR THIS BECAUSE IT IS THE ONLY MAZDA DEALERSHIP I CAN GET TO. JEFF HAAS MAZDA 11222 KATY FREEWAY HOUSTON, TX 77043 I DON'T KNOW WHAT TO DO NOW BECAUSE I DON'T WANT TO GO BACK THERE.

Incident: September 1, 2014 · Filed: September 27, 2017

I PURCHASED THIS MAZDA 2 NEW IN JANUARY 2012. SEPT 2014 I NOTICED THE STEERING BINDING AND MAKING NOISE. DEALERSHIP DIAGNOSED AS RACK AND PINION ASSEMBLY DEFECTIVE. A YEAR LATER SEPT OF 2015 THE SYMPTOMS HAPPENED AGAIN, AND ASSEMBLY IS REPLACED AGAIN. NOW SEPTEMBER 2017 THE UNIT HAD GONE BAD AGAIN AND DEALERSHIP ADVISED ASSEMBLY NEEDS REPLACED. I HAVE HAD ALL WORK DONE AT MAZDA DEALERSHIP. WHEN I CONTACTED MAZDA ABOUT THIS ISSUE I NEVER RECEIVED A RESPONSE. DEALERSHIP WAS ALSO TO TALK TO MAZDA TECH SUPPORT AND AGAIN NOTHING. THREE RACK AND PINION UNITS IN 5 YEARS SEEMS TO INDICATE A PROBLEM. I HAVE 51,000 MILES ON THE CAR. I DRIVE BACK AND FORTH TO WORK AND TO THE Y.

Incident: August 15, 2015 · Filed: August 8, 2017

TL* THE CONTACT OWNS A 2011 MAZDA 2. WHILE THE VEHICLE WAS BEING SERVICED BY AN INDEPENDENT MECHANIC, THE MECHANIC DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT SPOKE WITH AN UNKNOWN DEALER IN BRISTOL, TN, BUT DID NOT REMEMBER WHAT WAS STATED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHO DIAGNOSED THE SAME FAILURE. THE CONTACT SPOKE WITH BILL GATTON MAZDA OF JOHNSON CITY (2909 N ROAN ST, JOHNSON CITY, TN 37601) WHO STATED THAT THEY DID NOT KNOW ANYTHING ABOUT THE STEERING GEAR BEING DEFECTIVE. THE VEHICLE WAS REPAIRED BY THE INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO SPEAK WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.