2024 Lexus RX Recalls & Complaints

Incident: October 19, 2026 · Filed: October 21, 2026

On October 16, 2026, the panoramic sunroof glass on my 2024 Lexus RX 500h shattered without any impact. The vehicle had about 78,000 miles. I was driving at roughly 70 mph on a highway when the glass burst with a loud bang. The glass blew upward and outward, not inward, and there was no road debris, no overhead object and no sign of anything striking the roof. No impact point or chip is visible on the remaining glass. No one was injured. The vehicle was out of the 4-year/50,000-mile basic warranty. The Lexus dealer inspected it and is replacing the sunroof assembly. I am filing because the failure happened with no external cause and matches other reports of sunroof glass shattering on this model.

Incident: October 12, 2026 · Filed: October 12, 2026

My 2024 Lexus RX 500h experiences an intermittent failure to respond when I press the accelerator pedal. During these episodes, pressing the pedal does not produce the expected acceleration, making the vehicle’s response unpredictable. Lexus service bulletin L-SB-0026-25 was performed on my vehicle to address the issue. However, the accelerator nonresponse continues after that repair. The issue remains unresolved. I am concerned that an unexpected inability to accelerate could leave my vehicle exposed to approaching traffic when entering a roadway or crossing an intersection. This is a safety concern because I cannot reliably count on the vehicle to accelerate when needed. I request that NHTSA review this recurring loss of accelerator response, including cases where the condition persists after the software update. The underlying cause of my vehicle’s continued problem has not been established.

Incident: October 10, 2026 · Filed: October 11, 2026

Dangerous Vehicle Failure on Highway XXX —XXX On the morning of XXX, at approximately 9:00 a.m., I drove the vehicle from [XXX] to the [XXX]. It was raining during Hurricane ISAIAS, and traffic stopped because of an accident approximately 2,000 meters ahead. After waiting in traffic and rain for approximately 15 minutes, my vehicle suddenly displayed multiple warning messages, including hybrid-system and shift-system warnings. Within seconds, the vehicle became inoperable. My vehicle was left stranded in the middle of Highway 141 as traffic began moving again. Vehicles behind and beside me honked, and I was frightened because I could not restart the car or move it out of the traffic lane. Also, the vehicle's Lexus SOS function is not working that I try. I called the dealership's service department, but after being transferred to roadside assistance, I couldn't get help. I subsequently contacted [XXX] for help. An officer arrived on site and helped move the vehicle to the roadside in the storm. I continued trying to restart the vehicle. After approximately 10 minutes of repeated attempts, it finally started and became drivable again. I was advised by the officer that I could drive home or take it to a repair facility. Given the seriousness of the incident and the vehicle's history, I drove directly back to the Lexus dealership. This incident was extremely frightening. In the storm, a vehicle that suddenly loses its ability to operate in moving highway traffic can put the driver, passengers, and other road users at serious risk. Below are the pictures showing the car error message while the car stopped to run: Image1: Hybrid system stopped, Start Power Low. Image0 & Image2: Sift system malfunction, Apply Parking Brake, Secure when Parking, See Owner's Manual. History: 1.XXX, back to dealer for shit trouble 2. XXX, shift problem at dealer after accident repair in Lexus center. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: September 13, 2026 · Filed: September 28, 2026

Cruise control engaged and going 70mph. Brakes engaged and brake light came on in dash indication crash braking. Brakes slammed on and car decelerates to 5 mph before getting operating control back. No cars within 200 ft no road obstacles. Acceleration did not respond and unable to gain control and prevent danger problem.

Incident: February 12, 2026 · Filed: September 23, 2026

A 2024 Lexus RX 350 H 12 volt battery is discharging leaving owners stranded. AAA must be called to jump the battery. This has happened four times, each when opening car doors to clean the vehicle. From my understanding the battery discharges within 5 minutes leaving the auxiliary system without power and the inability to start the car. Not exactly sure what is causing the battery drain but vehicle becomes unable to move, open doors or move since drive train will not allow any movement. Owners have been stranded four times waiting on help. Dealer unsure of problem but exploring electrical issues, battery issues, software issues or unknown issues.

Incident: August 22, 2026 · Filed: August 22, 2026

I have tried to get Stevenson Lexus in Lakewood Colorado to replace the head rests , they have not ever had the parts to complete the recall. I have been waiting for over a year. I called Lexus headquarters in Texas and was told that there is a remedy but Stevenson Lexus has never offered that to me.

Incident: July 29, 2026 · Filed: August 3, 2026

While on a long road trip on a hot day, on the interstate, the car suddenly lost speed and would not accelerate. It was like the car had shifted into neutral. I was coasting on the interstate, steadily slowing, and was forced to pull over to the shoulder. I turned the car off and waited a couple of minutes then turned the car back on. No error messages were displaying at that time. About 5-10 minutes later, I pulled over for a planned stop. My husband assumed driving responsibilities when we got back into the car. Upon trying to get back on the interstate, the car would not accelerate, and multiple errors error messages appeared, including: ""System Malfunction/Visit Your Dealer," "Check Engine/Visit Your Dealer," "Drive-Start Control Malfunction/Visit Your Dealer," "Secondary Collision Brake System Malfunction/Visit Your Dealer," and "Traction Control Turned Off." He pulled into a nearby parking lot where we had to have the car towed to the dealership. It felt like the car was in neutral when this happened both times.

Incident: July 25, 2026 · Filed: July 26, 2026

The sunroof exploded spontaneously while driving on major road at 65 MPH, nothing hit it and no other vehicle around. No abnormal weather conditions. No warning just a burst into air. Remaining glass fell into vehicle when I opened shade.

Incident: April 14, 2026 · Filed: April 14, 2026

When in cruise, the car will merge itself into the next lane if you hold the turn signal partially. If you keep holding it or fully engage the turn signal (maybe you forgot to turn off you signal, or held it too long), the car will merge through the solid white line off the road into a ditch. This happened to me once, and I noticed it trying several other times.

Incident: February 19, 2025 · Filed: April 10, 2026

The contact owns a 2024 Lexus RX 350H. The contact stated that while attempting to start the vehicle, several unknown warning lights illuminated. Additionally, the door latches locked independently, and the contact and wife were locked inside the vehicle for several hours. The contact eventually remembered to pull the mechanical door latch and exited the vehicle. The vehicle was towed to the dealer where it was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 17,500.