2025 Lexus NX Recalls & Complaints

Incident: September 18, 2026 · Filed: September 22, 2026

While sitting stopped near a highway entrance, the panoramic sunroof of the vehicle spontaneously exploded with a loud popping sound. Glass pieces rained down the outside of the car (the interior cover was closed). After exploding, the panoramic sunroof had deep large cracks throughout the glass remaining in the middle. The edges of the glass were shattered and the pieces of glass were falling from the edges. The vehicle is currently being inspected by Lexus. There were no warning signs. Although the interior cover to the sunroof was closed at the time, my passenger and I could have been at risk for shattered glass pieces raining down inside the vehicle. The problem has not been reproduced or confirmed to my knowledge.

Incident: June 15, 2026 · Filed: August 19, 2026

The Lexus NX 350 has developed a very strong odor coming from the ventilation system. The smell is consistent with standing water, stale moisture, and/or mold. This is a significant health and safety concern, as I am worried there may be standing water or mold, potentially including black mold, within the HVAC/ventilation system. If mold or contaminated moisture is present, it could potentially be circulated throughout the vehicle and contribute to respiratory irritation or allergy symptoms. I brought this concern to the dealership’s attention during a routine service visit. The cabin air filter was replaced, but this did not resolve the odor or the underlying issue. The ventilation system and potential sources of moisture have not been adequately investigated or resolved, however online review do note this is a common issue with this model. Other than routine maintenance performed by the dealership, the vehicle has not been inspected or serviced elsewhere, and I have not experienced any other issues with the vehicle. I am requesting a thorough inspection of the HVAC/ventilation system and any potential sources of water intrusion or moisture to determine the cause of the odor and ensure the vehicle is safe to operate. I am very conserned with a silent health issue, lightly brished off that may lead to lung issues ond other respitory concerns. Please take this matter seriously.

Incident: August 15, 2026 · Filed: August 15, 2026

Our 19-month old Lexus NX450h with under 7,000 miles on it was not driven for a week. When we went to start the vehicle this morning, the car would not unlock via the keyfob, credit card key or app. The car required AAA to open the doors and jump start it. This is a very common failure with the 12-volt battery in the Lexus NX hybrids. This could result in a motorist being left stranded somewhere.

Incident: July 31, 2026 · Filed: August 1, 2026

I purchased a brand new 2025 Lexus with only 3 miles recently I had a nail in my tire and took my vehicle to a local tire shop who could not removed the tire to put a patch because I did not have tire lock key; we searched the vehicle from top to bottom one was never given to me at the time of purchase. I contacted Lexus of Palm Beach several times and left a message for my service advisor BK and texted BK no response and several messages for the service manager who to this date has never called me back, finally BK told me that “Lexus had a new system and he didn’t received the messages” I reside in [XXX] and BK promised to coordinate with the dealership I provided him for me to obtain a tire lock key, this was June and I never heard back from BK. Last night I had issues with a different tire late at night and because I could not remove the tire I had to have my vehicle towed. However upon requesting Lexus tow company I had to wait 198 hours in for help by myself in a closed business parking lot for AAA called by the Lexus Roadside Assistance. Lexus has placed me in a life endangering situation. I am now stranded at my house with an inoperable vehicle and cannot go to work; the local dealership in Tampa does not have any appointments; this could have been avoided if not for the negligence of Lexus. Review the roadside service ticket which has my contact information I am requesting an immediate call from the dealership of Lexus of Palm Beach 5700 Okeechoobee Blvd West Palm Beach FL 33417. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: July 9, 2026 · Filed: July 18, 2026

The interior door latch is electronic with a manual lever in case it loses power. The problem is the electronic latch will occasionally malfunctions, and the door is partially open. When this happens, you cannot get the door to open all the way with the electric door latch or the manual door latch. The only way to get it open is to pull very hard on the door to close it again or get someone to push on the outside of the door. I alerted the dealer about this, and they said I have to push harder when I open the door. This has happened to me many times. The safety issue here is plain. If a person is not strong enough to pull the door closed it will not open.

Incident: August 8, 2025 · Filed: February 17, 2026

My wife was backing out of a parking space and her car did not give a warning nor did it stop as she hit another parked car. Damage to both cars was substantial and if the car was operating properly she should NOT have been able to hit another car in the manner she did. The car has been recalled for similar problems. I filed a complaint with Lexus who did an investigation and indicate there was no problem with the system. I can only say that if a person was behind the car she would have most likely run them down. The car DID NOT STOP as it was supposed to.

Incident: February 8, 2026 · Filed: February 13, 2026

Battery was DEAD after being parked for one week. Car was in residential garage (outdoor temp about 10 degrees. garage temp measured 46 degrees. Please Note: The SAME problem happened to my 2025 plug in RX and 2025 plug in NX. I doubt this is a coincidence and there are plenty of websites that indicate a significant problem.

Incident: January 2, 2026 · Filed: January 6, 2026

The contact owns a 2025 Lexus NX 250. The contact stated that while parking in a disabled spot, going forward, the vehicle struck a handicap post during an unintended acceleration, which then crashed into the parked vehicle in front before the contact was able to shift the vehicle into park. The contact stated that the vehicle went over the parking barriers between the spots. The front of the vehicle and the driver's side fender were damaged, and there was property damage from the handicap post. The vehicle came to a stop after hitting the post. The contact then reversed the vehicle and shifted it into park. The contact mentioned that the failure occurred during rainy weather conditions and confirmed that the accelerator pedal was not depressed during the time of the failure. No air bags were deployed. The vehicle was able to be driven from the crash scene. There were no injuries sustained, and the other parked vehicle that was crashed into was unoccupied. The contact stated that before and after the incident, no warning lights were illuminated. A police report was filed. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 9,710.

Incident: November 27, 2025 · Filed: December 28, 2025

With this 2025 Lexus NX350 Premium AWD, the front windshield glass is BADLY distorted. Looking at the road ahead while seated behind the steering wheel, objects aren't clear, they tend to be wobbly as there is a MAJOR safety issue here with the glass itself. My dealer told me that the other 2025 Lexus NX models they checked all have the same distorted windshield problem as mine does. Its so bad, I frankly can't drive the vehicle as much as I want because I get car sick, dizzy, and at times nauseated while traveling down the road. Perhaps it's a Toyota vender problem or simply a screw up with the development engineers that didn't catch the problem during the vehicles testing?

Incident: October 11, 2025 · Filed: October 13, 2025

I purchased a brand-new 2025 Lexus NX 350 from Lexus of Smithtown, NY less than two months ago. At around 1,300 miles, I discovered a large amount of water pooled on the front passenger floor and could hear water sloshing inside the vehicle while driving. I immediately brought it to the dealership for inspection. According to the dealer’s service report dated October 13, 2025, technicians found the A/C drain clogged, removed the carpet from the front passenger area, and confirmed the padding was soaked with water. They recommended replacing the carpet, padding, and performing an A/C refresh service, estimating about $7,000. The dealership stated the issue was caused by “outside influence” and referred me to file an insurance claim rather than covering it under the new-vehicle warranty. The vehicle has never been exposed to flooding, road debris, or unusual environmental conditions. It is kept in a clean residential garage and driven under normal use. Given the extremely low mileage and short ownership period, this appears to be a manufacturing or design defect in the HVAC condensate drain system rather than external damage. Water intrusion inside the cabin poses potential safety and health risks, including mold growth, corrosion of electrical components, and possible impact on airbag or electronic systems. Similar A/C drain and water-leak problems have been reported by other Lexus NX owners in prior model years, suggesting a recurring design weakness that may also affect the 2025 model. Lexus should investigate whether the A/C drain design or installation allows premature blockage and issue a Technical Service Bulletin (TSB) or recall if appropriate. Vehicle: 2025 Lexus NX 350 Mileage at incident: ~1,300 miles Dealer: Lexus of Smithtown, NY Date of diagnosis: October 13, 2025 VIN: Available upon request