NHTSA vehicle safety data

2002 Jaguar XJ Recalls & Complaints

We couldn't confirm the NHTSA recall list for the 2002 Jaguar XJ right now, so this page doesn't state a recall count — check the VIN at nhtsa.gov/recalls for current campaigns. 2 owner complaints are on file.

NHTSA recall and complaint data for the 2002 Jaguar XJ.

2002 Jaguar XJ owner complaints

Owners have filed 2 complaints with NHTSA about the 2002 Jaguar XJ, describing incidents dated May 1, 2002 to October 15, 2009.

Most-cited components

Engine 1 complaint
Structure 1 complaint
Visibility/Wiper 1 complaint

Newest complaints

ODI #10327233 · Filed April 23, 2010
INTERIOR ROOF LINING OVER THE BACK SEAT ALL OF A SUDDEN CAME LOOSE WITHOUT WARNING, FELL DOWN AND DANGLED FROM THE ROOF AND COMPLETELY BLOCKED THE VIEW IN THE REAR VIEW MIRROR OUT OF THE BACK WINDOW. THE VEHICLE OPERATION IN THIS CONDITION WAS TOTALLY UNSAFE TO OPERATE. THE DEALER WHERE I PURCHASED…
ODI #762298 · Filed May 26, 2002
VEHICLE WAS LEASED NEW. VEHICLE STALLS WHEN GOING FROM REVERSE TO DRIVE AND COOLER ENGINE TEMPERATURES. DEALER SAYS THAT THERE IS NO REMEDY CURRENTLY AVAILABLE. DEALER HAS ALSO STATED THAT JAGUAR IS AWARE OF THE PROBLEM BUT DOES NOT HAVE A SOLUTION EITHER. CAR HAS LESS THAN 500 MILES ON IT. AT…

Read all 2 complaints

We couldn't confirm the NHTSA recall list for the 2002 Jaguar XJ right now — this is not a confirmed "no recalls". Check the VIN at NHTSA.gov/recalls for the official status.

try.vin has no NCAP crash-test rating on file for the 2002 Jaguar XJ. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

2 owner complaints have been filed with NHTSA for the 2002 Jaguar XJ.

Visibility; Structure

ODI #10327233

Incident: October 15, 2009 · Filed: April 23, 2010

INTERIOR ROOF LINING OVER THE BACK SEAT ALL OF A SUDDEN CAME LOOSE WITHOUT WARNING, FELL DOWN AND DANGLED FROM THE ROOF AND COMPLETELY BLOCKED THE VIEW IN THE REAR VIEW MIRROR OUT OF THE BACK WINDOW. THE VEHICLE OPERATION IN THIS CONDITION WAS TOTALLY UNSAFE TO OPERATE. THE DEALER WHERE I PURCHASED THE VEHICLE AND HAS PROVIDED ROUTINE MAINTENANCE SINCE I HAVE OWNED THE VEHICLE (MAINTENANCE RECORDS PROVE THIS), REPAIRED THE PROBLEM (REGLUED THE LINING IN PLACE WITH A SPECIAL ADHESIVE) AT MY COST ($493.75), CLAIMING THE PROBLEM WAS OUT OF WARRANTY, CONTRARY TO MY CONSUMER COMPLAINT THAT JAGUAR SHOULD PAY FOR THE REPAIR OF THIS OBVIOUS LATENT DEFECT, AND IT BEING A SEVERE SAFETY ISSUE. THE SERVICE DEPARTMENT STATED TO ME THAT JAGUAR CARS IN THE 1998 TO 2004 YEARS ROUTINELY HAD THIS PROBLEM (THIS DEALER REPAIRED MANY AND THEIR SERVICE RECORDS SHOULD PROVE THIS) BECAUSE OF A DESIGN DEFECT OF USING THE WRONG TYPE ADHESIVE OR GLUE THAT CONNECTED THE FELT ROOF LINING TO A FOAM PAD ON THE ROOF. NORMAL WEATHER HEAT DETERIORATED THE GLUE CAUSING THE LINING TO FALL WITHOUT NOTICE. AFTER 2004 I WAS TOLD BY THE SERVICE MANAGER THE GLUE WAS REPLACED WITH THE CORRECT TYPE ADHESIVE. AFTER MANY PHONE CALLS AND LETTERS TO JAGUAR CUSTOMER SERVICE, JAGUAR REFUSED IN WRITING TO COMPENSATE ME FOR THE LATENT DEFECT REPAIR OF A SERIOUS SAFETY PROBLEM. I AM UNAWARE OF JAGUAR RECALLING THE DATED VEHICLES TO REPAIR THIS SAFETY PROBLEM, EVEN THOUGH THEY KNOW IT EXISTS, BASED ON THE COMMENTS FROM THE SERVICE MANAGER AT MY DEALER ABOUT THE REGULAR REPAIRS ON 1998-2004 MODEL JAGUARS. *TR

Engine and Engine Cooling

ODI #762298

Incident: May 1, 2002 · Filed: May 26, 2002

VEHICLE WAS LEASED NEW. VEHICLE STALLS WHEN GOING FROM REVERSE TO DRIVE AND COOLER ENGINE TEMPERATURES. DEALER SAYS THAT THERE IS NO REMEDY CURRENTLY AVAILABLE. DEALER HAS ALSO STATED THAT JAGUAR IS AWARE OF THE PROBLEM BUT DOES NOT HAVE A SOLUTION EITHER. CAR HAS LESS THAN 500 MILES ON IT. AT VEHICLE DELIVERY, VEHICLE ALSO HAD BROKEN POWER SEAT TRACK, FLAW IN HEADLIGHT AND A PAINT FLAW IN THE TRUNK.*AK

Other Jaguar XJ model years

Check your 2002 Jaguar XJ VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Jaguar XJ at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

Check a Jaguar VIN