NHTSA Office of Defects Investigation
Preliminary Evaluation PE25-009: Intermittent Loss of Electric Power Steering
- Open
NHTSA's Office of Defects Investigation opened Preliminary Evaluation PE25-009 on September 5, 2025; NHTSA's investigations file listed it as open on October 23, 2026. NHTSA's investigations file lists the Chrysler Pacifica and Pacifica Plug-In Hybrid for it.
Updated daily from NHTSA's investigations file
Key facts
- NHTSA number
- PE25-009 (also written PE25009)
- Investigation type
- Preliminary Evaluation The first stage of most defect investigations: NHTSA's Office of Defects Investigation gathers basic information about a possible safety defect, including from the manufacturer.
- Status
- Open since September 5, 2025
- Opened
- Vehicle or equipment manufacturer
- Chrysler (FCA US, LLC)
- Component
- Steering — Electric Power Assist System
- Vehicles and equipment
- Chrysler Pacifica and Pacifica Plug-In Hybrid
NHTSA's summary
As NHTSA's Office of Defects Investigation wrote it for Preliminary Evaluation PE25-009.
The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (EPS) system in model year (MY) 2017–2018 Chrysler Pacifica vehicles. ODI has received 94 Vehicle Owner Questionnaires (VOQs) reporting a condition in which the steering system exhibits a sticking sensation during gradual turns, particularly when the steering wheel is positioned near the 11 o'clock or 1 o'clock position. Complainants allege that during these events, increased steering effort is required to return the wheel to center. In many cases, this is followed by a sudden reactivation of EPS assistance, which may result in an oversteer condition. This behavior could increase the risk of a crash, especially at higher speeds. ODI has identified multiple VOQs describing similar symptoms. This investigation will assess the frequency, root cause, and potential safety-related consequences of the alleged EPS malfunction. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Vehicles and equipment listed for this investigation
NHTSA's investigations file lists these vehicles and equipment for Preliminary Evaluation PE25-009. A listed model year means only that an investigation names it; it says nothing about any particular vehicle. Model years with a try.vin recall page link to that page's NHTSA investigations section.
Chrysler
All Chrysler recallsWhat an NHTSA investigation is
NHTSA's Office of Defects Investigation (ODI) looks into possible safety defects in vehicles and equipment, often after owner complaints. An investigation usually starts as a Preliminary Evaluation, or as a Recall Query when it concerns whether an existing recall covers the right vehicles or fixes the problem, and ODI can upgrade it to a more detailed Engineering Analysis. A Defect Petition asks NHTSA to open an investigation, and Audit and Equipment Queries are administrative investigations into whether companies complied with federal vehicle safety requirements, such as reporting, recall and certification rules.
An open investigation is not a finding that a safety defect exists, and NHTSA can close one without a recall.
To see whether a specific vehicle has an open recall, enter its VIN at nhtsa.gov/recalls.
Chrysler VIN check: decode a VIN to see its year, make and model.
Sources
NHTSA's investigation record for PE25-009
Investigation details come from NHTSA's investigations file, which try.vin imports once a day. The investigation types are described from the U.S. Department of Transportation Inspector General's May 2023 report on NHTSA's Office of Defects Investigation, NHTSA's petition rules (49 CFR Parts 552 and 557) and NHTSA's Office of Defects Investigation procedures. How try.vin reads NHTSA investigations.