NHTSA vehicle safety data

2018 Infiniti QX80 Recalls, Ratings & Complaints

The 2018 Infiniti QX80 has 2 NHTSA recall campaigns and 9 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Infiniti dealer.

NHTSA recall and complaint data for the 2018 Infiniti QX80, plus NCAP crash-test ratings. Recall data is refreshed daily from NHTSA.

2018 Infiniti QX80 owner complaints

Owners have filed 9 complaints with NHTSA about the 2018 Infiniti QX80, describing incidents dated February 15, 2019 to August 10, 2026.

Most-cited components

Electrical System 4 complaints
Air Bags 2 complaints
Unknown or Other 2 complaints
Communication 1 complaint
Exterior Lighting 1 complaint
Seat Belts 1 complaint

Of the 9 complaints on file, 1 reports a crash; across all 9 complaints, owners report 1 injury (owner-reported, not verified by NHTSA).

Newest complaints

ODI #11755996 · Filed August 10, 2026
Subject: Request for Safety Defect Investigation and Recall – 2018 INFINITI QX80 Infotainment/Navigation Screen To Whom It May Concern: I am writing to formally request an investigation into a serious and recurring problem with the infotainment/navigation screen in my 2018 INFINITI QX80 and to…
ODI #11613542 · Filed September 9, 2024
The dashboard bulbs went out from 0-40 mph and 6-8 rpms. It seems to be a common issue on Reddit and I have found complaints on the internet.
ODI #11607960 · Filed August 12, 2024
Similar to other complaints, the instrument cluster lighting is beginning to go dim or completely out starting at the high end of the RPM gauge and the low end of the speedometer gauge. This is an issue during night time driving.

Read all 9 complaints

Incorrect GAWR on Certification Label/FMVSS 110

NHTSA #26V455000 · Equipment — Other — Labels · NHTSA notice

Reported July 15, 2026 · Nissan North America, Inc.

Potentially affected: 168,149 vehicles

Completion not yet reported (dataset updated November 3, 2026)

Manufacturer campaign R26B1/2, P6A13/4

Defect description

Nissan North America, Inc. (Nissan) is recalling certain 2020-2026 Nissan Armada, 2011-2013 Infiniti QX56, and 2014-2027 QX80 vehicles equipped with 22" wheels. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

Safety consequence

An overloaded vehicle can increase the risk of a crash.

Manufacturer remedy

Dealers will install new labels, free of charge. Additionally, Nissan will mail replacement labels to owners. Interim letters notifying owners of the safety risk were mailed September 2, 2026. Additional letters will be sent once the final remedy is available, anticipated Fall 2026. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are R26B1 and P6A13/4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.

No Back-Up Camera Display Image/FMVSS 111

NHTSA #19V654000 · Back Over Prevention — Sensing System — Camera · NHTSA notice

Reported September 12, 2019 · Nissan North America, Inc.

Potentially affected: 1,228,830 vehicles

Repair completion: 80.42% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Owners notified November 11, 2019 · Vehicles built April 1, 2018 – May 30, 2019 (per NHTSA)

Defect description

Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Safety consequence

The lack of an image in the back-up camera display increases the risk of a crash.

Manufacturer remedy

Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

2018 Infiniti QX80 SUV RWD

—

out of 5

Overall Safety Rating

Not Rated

Frontal Crash

Not Rated

Driver: Not Rated, Passenger: Not Rated

Side Crash

Driver: 5, Passenger: 5

Side Pole

Rollover

24% rollover risk

Safety Technology

Electronic Stability Control

2018 Infiniti QX80 SUV AWD

—

out of 5

Overall Safety Rating

Not Rated

Frontal Crash

Not Rated

Driver: Not Rated, Passenger: Not Rated

Side Crash

Driver: 5, Passenger: 5

Side Pole

Rollover

22% rollover risk

Safety Technology

Electronic Stability Control

9 owner complaints have been filed with NHTSA for the 2018 Infiniti QX80.

Unknown or Other

ODI #11755996

Incident: August 10, 2026 · Filed: August 10, 2026

Subject: Request for Safety Defect Investigation and Recall – 2018 INFINITI QX80 Infotainment/Navigation Screen To Whom It May Concern: I am writing to formally request an investigation into a serious and recurring problem with the infotainment/navigation screen in my 2018 INFINITI QX80 and to request that INFINITI consider a safety recall or other appropriate remedy. The screen is malfunctioning by going black, freezing, failing to come on, and repeatedly turning on and off while I am driving the vehicle. This is not simply an inconvenience. Having the display repeatedly shut off and restart while the vehicle is in motion raises a significant safety concern. The screen is an integrated part of the vehicle's infotainment and navigation system and may also be connected to the vehicle's rear-view camera system. A malfunctioning display can interfere with the driver's ability to access important vehicle information, navigation, and potentially the backup-camera image. I am concerned that this may be a defective component or system affecting other 2018 INFINITI QX80 vehicles. I respectfully request that INFINITI investigate whether this is a known or recurring defect and review complaints and repair records from other QX80 owners. I am requesting that INFINITI: 1. Investigate the cause of the screen repeatedly turning on and off while driving. 2. Determine whether this is a common defect affecting 2018 QX80 vehicles. 3. Review previous complaints, repairs, and warranty claims involving this system. 4. Determine whether the problem presents a safety risk. 5. Consider issuing a safety recall or providing a safety-related repair or replacement remedy to affected owners. 6. Provide me with a written response regarding INFINITI's findings and any available recall, service campaign, warranty extension, or other remedy. Vehicle: 2018 INFINITI QX80 VIN: [XXX] Mileage: 131,000 Problem: Infotainment/navigation screen goes black, freezes, fails to come on, and repeatedl INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electrical System; Exterior Lighting

ODI #11613542

Incident: September 8, 2024 · Filed: September 9, 2024

The dashboard bulbs went out from 0-40 mph and 6-8 rpms. It seems to be a common issue on Reddit and I have found complaints on the internet.

Electrical System

ODI #11607960

Incident: July 25, 2024 · Filed: August 12, 2024

Similar to other complaints, the instrument cluster lighting is beginning to go dim or completely out starting at the high end of the RPM gauge and the low end of the speedometer gauge. This is an issue during night time driving.

Electrical System

ODI #11565050

Incident: December 1, 2023 · Filed: January 12, 2024

The primary instrument gauge for the QX80 starts to lose illumination from around the speedometer and tachometer. The vehicle has 55,000 miles and is a 2018 model. This is the SECOND time this has happened, with the instrument gauge being replaced first at approximately 32,000 miles for the same reason. Currently the instrument gauge is continuing to lose lighting - making the speedometer impossible to see at night (SAFETY ISSUE). Infiniti Dealership reports that there is a +/- 2 YEAR waitlist for replacement instrument clusters, and that this is a known problem. The same dealership that replaced it a few years ago. This 2nd instrument cluster started going out in the 20-45 mph segment, then 6500-8000 rpm tach, then 0-20 mph.

Steering

ODI #11553148

Incident: October 15, 2023 · Filed: November 2, 2023

The plastic trim on the steering wheel that is colored to match the other plastic trim in the car has cracked at the 2:00 clock position. The cracked plastic sometimes lifts when turning the wheel which I feel may cause an accident. I have not had it inspected by the dealer of manufacturer as I'm aware they won't repair it currently. There were no symptoms before it happened, it was just cracked/separated one day. Nissan/Infiniti should be required to repair this potential safety issue.

Unknown or Other

ODI #11531092

Incident: July 8, 2023 · Filed: July 8, 2023

I was slowing down at a red light and heard a bang and glass shattered. My sunroof exploded. Nothing hit it. The glass is bowed outward.

Electrical System; Communication

ODI #11431105

Incident: August 30, 2021 · Filed: August 30, 2021

The contact wife owns a 2018 Infiniti QX80 AWD. The contact stated that the Telematics Control Unit (TCU) of the vehicle operated in 3G however, the AT&T servers were shutting down causing the functionality of the TCU to become inoperable. The vehicle was not taken to a dealer. The manufacturer was informed of the failure and informed the contact that there was no solution to the failure at the moment. The failure mileage was approximately 25,000.

Air Bags

ODI #11425219

Incident: July 16, 2021 · Filed: July 16, 2021

My vehicle is one oil change past the bumper to bumper warranty or 4000 miles. Air bag light is on. My regular mechanic took to dealer. Dealer said they see this problem all the time. Told us that in an accident the bags would not deploy and repair is more than $5000! We contacted Nissan north America. Extremely rude employee said too bad as vehicle was out of warranty. Said "maybe" could have done something if we had serviced vehicle at dealer instead of private shop but too bad. Explained that mechanic at dealership said this is a common problem and he was surprised it is not a recall. She told me well it isn't so that is that. She refused to give me to her boss. "We don't do that" .

Air Bags; Seat Belts

ODI #11182711

Crash 1 injury

Incident: February 15, 2019 · Filed: February 27, 2019

TL* THE CONTACT OWNS A 2018 INFINITI QX80. WHILE DRIVING APPROXIMATELY 38-40 MPH, THE DRIVER OF AN ONCOMING VEHICLE FAILED TO YIELD THE RIGHT OF WAY AND CRASHED INTO THE DRIVER'S SIDE DOOR AND DRIVER'S SIDE FRONT FENDER OF THE CONTACT'S VEHICLE. THE DRIVER'S FRONTAL AIR BAG DEPLOYED; HOWEVER, THE SIDE CURTAIN AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELT FAILED TO RESTRAIN HIM FROM MOVING FORWARD. THE CONTACT SUSTAINED A CONCUSSION. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. A LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,400. *DT*JB

Other Infiniti QX80 model years

Check your 2018 Infiniti QX80 VIN

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