2019 Ford Fusion Energi Recalls, Ratings & Complaints

Filed: October 7, 2026

National Highway Traffic Safety Administration Office of Defects Investigation / Vehicle Safety Hotline 1200 New Jersey Avenue SE West Building Washington, DC 20590 RE: VEHICLE SAFETY COMPLAINT 2019 Ford Fusion Hybrid Ford Recall 23S33 / NHTSA Recall 23V440/June 16, 2023 To Whom It May Concern: I am submitting this correspondence to formally document a potentially serious safety concern involving my 2019 Ford Fusion Hybrid, which is subject to Ford Recall 23S33 / NHTSA Recall 23V440. I have made multiple attempts to have the outstanding recall completed through AutoNation Ford Wolfchase, located at 7925 Stage Road, Bartlett, Tennessee 38133. During previous attempts to schedule the recall repair, I was advised that parts would need to be ordered and that the dealership might need to retain my vehicle for more than two weeks. I was told I would be contacted when the required parts became available. However, I did not receive the promised notification that the parts had arrived or that the repair could be completed. During this period, my vehicle displayed an “Extreme Overheated” warning during normal operation. I reported this condition to the dealership. On [XXX], I brought the vehicle to AutoNation Ford Wolfchase after experiencing an additional serious condition involving the 12-volt battery and an extremely strong sulfur/rotten-egg odor. The odor was severe enough to be readily noticed by dealership personnel and mechanics when the vehicle arrived. Their reaction to the odor caused me additional concern about whether the vehicle had been safe to operate. I am concerned that I was operating a vehicle with an unresolved safety recall while simultaneously experiencing overheating warnings and, ultimately, an abnormal battery/charging condition accompanied by a severe sulfur odor. I understand that a technical inspection is necessary to establish whether these conditions were caused by or related to Recall 23S33/23V440 I have mailed out a certified letter INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: August 29, 2026 · Filed: September 2, 2026

CHARGE CIRCUIT CONDITION INDICATOR LIGHT THIS IS DEFECTIVE ELECTRICAL SYSTEM THAT LEFT NOT CORRECTED THERE IS A POSSIBILITY OF AN ELECTRICAL FIRE. THREE INDICATOR LIGHTS UNITS HAVE BEEN INSTALLED ON THIS VEHICLE, A 2019 FORD FUSION ENERGI ( KNOWN AS A PLUG IN HYBRID) ALL THREE INDICATOR CHARGE LEVEL LIGHTS HAVE BURN OUT WITHIN A WARRANTY PERIOD OF OPERATION AND FORD WILL NOT ACKNOWLEDGE FAULTY HARDWARE HAVE BEEN INSTALLED IN THIS AND OTHER VEHICLES’. FORD REFUSES TO ACKNOWLEDGE WARRANTY REPLACEMENT OR QUALITY ISSUES WITH THIS DEVICE. THIS IS A PLUG IN HYBRID SYSTEM USING A HIGH VOLTAGE BATTERY.

Incident: July 15, 2025 · Filed: July 15, 2025

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V44000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the vehicle was taken to the dealer where it was confirmed that the HV battery needed to be replaced. The contact was informed that the HV battery was ordered on June 6,2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was informed that parts were on back order and there was no delivery date available. The contact had not experienced a failure. Parts distribution disconnect.

Incident: February 12, 2025 · Filed: February 12, 2025

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Incident: January 1, 2024 · Filed: January 30, 2025

The contact owns a 2019 Ford Fusion Energi. The contact stated that the battery was inoperable. The contact was unable to use the rapid charger. The contact was unable to charge the vehicle. The contact stated that the heated seats were inoperable. The check engine warning light was illuminated. The contact was concerned about using the vehicle. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact not to use the rapid charger. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. Parts distribution disconnect.

Incident: January 15, 2024 · Filed: December 5, 2024

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Incident: October 8, 2024 · Filed: October 8, 2024

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Incident: June 1, 2023 · Filed: July 24, 2024

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electric System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect

Incident: July 15, 2024 · Filed: July 15, 2024

The contact owns a 2019 Ford Fusion Energi. The contact received advance notice notification from the dealer that a failure with the charging system might cause the vehicle to catch on fire however, the part to repair the charging system was not available. The dealer was contacted; however, the vehicle was not repaired. The contact had not experienced a failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 43,000.

Incident: June 24, 2024 · Filed: June 24, 2024

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.