2002 Dodge Ram Van Recalls, Ratings & Complaints

Incident: February 3, 2015 · Filed: February 10, 2015

TOOK VAN IN FOR INSPECTION AND WAS INFORMED THAT THE ENTIRE FRAME HAD RUST ISSUES. WAS TOLD THE FRONT FRAME WAS SO BAD I SHOULD JUST PARK IT AS THAT ANYTHING FROM THE RADIATOR TO THE ENGINE COULD JUST FALL OUT WITH ONE GOOD JOLT. DID A LITTLE RESEARCH AND FOUND THIS IS A COMMON PROBLEM WITH THESE VEHICLES AS WITH THE TOYOTA TRUCKS. THE BODY SHOP I TOOK IT TO SAID HE HAD 13 OF THEM THIS YEAR ALONE. I CRAWLED UNDER THERE AND THERE ARE LARGE AREAS OF FRAME THAT HAS JUST DISAPPEARED. EITHER POOR QUALITY STEEL OR IMPROPER RUST PREVENTION AT MANUFACTURE POINT COULD CAUSE THIS MUCH DAMAGE. COMPANY SHOULD BE MADE TO STEP UP AND REPLACE THE FRAMES. *TR

Incident: August 8, 2014 · Filed: August 28, 2014

ON 8/8/14, A LOUD BANGING SOUND OCCURRED WHEN GOING OVER BUMPS AND RAILROAD TRACKS WHILE DRIVING TO WORK. AT THAT TIME, STOPPED DRIVING VAN UNTIL WERE ABLE TO TAKE IT TO BETTENHAUSEN CHRYSLER JEEP IN TINLEY PARK, IL. ON 8/14/14. ON THE SAME DATE, WE WERE INFORMED THE VEHICLE WAS UNSAFE TO DRIVE. THE AREA AROUND THE SWAY BAR IS COMPLETELY RUSTED AWAY. THE OTHER AREAS OF THE FRAME SHOW RUST AND CORROSION WHICH WILL EVENTUALLY CAUSE THE STEERING MECHANISM TO FAIL MAKING THE VEHICLE VERY UNSAFE TO DRIVE. THE PROPER PROCEDURES WERE FOLLOWED TO DETERMINE IF CHRYSLER WOULD WARRANTY THE REPAIR OF THIS VEHICLE SINCE THEY HAVE EXPERIENCED THIS SAME PROBLEM WITH SOME OF THEIR OTHER VEHICLES. VAN WAS TRANSPORTED TO RIVERDALE BODY SHOP, TINLEY PARK, ILLINOIS, TO DETERMINE THE COST OF REPAIRS. CHRYSLER WAS CONTACTED. ON 8/27/14 WERE INFORMED CHRYSLER WOULD NOT WARRANTY THIS VEHICLE. A TELEPHONE CALL WAS MADE TO THEIR CUSTOMER CARE CENTER WHEREIN A CASE WAS PRESENTED TO GET THEM TO WARRANTY THE WORK. A LETTER WAS ALSO SENT OUT TO DIFFERENT CHRYSLER PEOPLE ON THIS SAME DATE.

Incident: June 2, 2011 · Filed: June 22, 2011

TL* THE CONTACT OWNS A 2002 DODGE RAM 2500 VAN. THE CONTACT STATED WHILE DRIVING 2 MPH THE STEERING MOUNT BROKE FROM THE FRAME CAUSING A FAULTY WHEEL ALIGNMENT. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE CONTACT INSPECTED THE FRAME AND NOTICE EXCESSIVE RUST ON THE FRAME. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FRAME AND THE MANUFACTURER STATED THERE WERE NO RELATED RECALLS. THE CONTACT STATED IF HE WAS DRIVING ON THE HIGHWAY AT HIGH SPEEDS A CRASH COULD HAVE OCCURRED. THE FAILURE MILEAGE WAS 140,000.

Incident: April 15, 2011 · Filed: April 24, 2011

TOTAL LOSS OF STEERING DUE TO SEVERE FRAME ROT, WHICH LED TO THE DETACHMENT OF THE STEERING MOUNTS ON THE PASSENGER SIDE. LUCKILY IT HAPPENED AT A SLOW SPEED, AT THAT POINT HAD TO BE TOWED. HAD JUST EXITED HIGHWAY AT SPEEDS OF 65 MPH. I INFORMED DODGE OF THIS PROBLEM APPROXIMATELY 6 MONTHS AGO, BASICALLY THEY DON'T CARE. VEHICLE IS ONLY 8 YEARS OLD. IF IT IS HAPPENING TO MY VAN IT IS HAPPENING TO ALL VANS. ACTION NEEDS TO BE TAKEN QUICKLY IN ORDER TO SAVE LIVES. *TR

Incident: May 7, 2010 · Filed: May 10, 2010

ALL POWER STOPS TO VEHICLE, SHUTTING ENTIRE ENGINE, POWER BRAKES, STEERING OFF. IT OCCURS DAILY, WHIL EDRIVING ON ROADS/FREEWAYS, CREATING A SERIOUSLY HAZARDOUS SITUATION. DEALER PREVIOUSLY REPLACED THE POWER CONTROL MODULE. PROBLEM RECENTLY STARTED AGAIN. DEALER WANTS TO REPLACE THE PCM AGAIN AT HUGE COST, BUT CANNOT REPLICATE PROBLEM AND INST SURE THE PCM IS THE PROBLEM. MIGHT BE FAULTY WIRING, BUT DEALER CANNOT TELL. *TR

Incident: October 20, 2009 · Filed: October 27, 2009

TL*THE CONTACT OWNS A 2002 DODGE RAM VAN 3500. WHILE THE VEHICLE WAS PARKED THE STEERING WIRES BROKE IN HALF AND THE STEERING BOX SNAPPED OFF. HE ATTEMPTED TO FILE A CLAIM WITH THE MANUFACTURER AND WAS DENIED; HOWEVER, A SUPERVISOR ADVISED HIM TO HAVE THE STEERING BOX DIAGNOSED BY THE DEALER. HE HAS NOT TAKEN THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 56,000.

Incident: March 28, 2005 · Filed: September 28, 2008

THIS VEHICLE BELONGS TO VERIZON COMMUNICATIONS. THE VAN HAD AN UNDER HOOD FIRE THAT ORIGINATED IN THE ABS MODULE AREA. THE DRIVER NOTICED SMOKE COMING FROM UNDER THE HOOD OF THE VAN WHILE IT WAS PARKED AT A JOBSITE WHERE HE WAS WORKING. HE CALLED 911 AND EXTINGUISHED THE FIRE WITH A FIRE EXTINGUISHER. HE DISCONNECTED THE BATTERY CABLES. DAIMLERCHRYSLER ISSUED SAFETY RECALL D20 IN 2004 TO ADDRESS THIS PROBLEM BUT THE RECALL REPAIR HAS NOT CORRECTED THE PROBLEM. VERIZON HAS HAD 29 INCIDENTS THAT OCCURRED AFTER THE RECALL WAS PERFORMED. THIS IS AN UNSAFE CONDITION THAT WARRANTS FURTHER INVESTIGATION AND ACTION. *TR

Incident: March 10, 2007 · Filed: March 14, 2007

TL* THE CONTACT OWNS A 2002 DODGE 1500 RAM VAN. DURING A ROUTINE TUNE UP ON THE VEHICLE THE CONTACT WAS LYING ON FLOOR WITH HIS BACK FACING THE DRIVER'S SEAT WHEN THE POWER SEAT BUTTON WAS ACCIDENTALLY ENGAGED. THE CONTACT WAS PINED BETWEEN THE SEAT AND THE PEDAL WELL. THE CONTACT WAS UNABLE TO REACH THE SWITCH TO PULL THE SEAT BACK. SOMEONE WAS UNSUCCESSFUL AT ATTEMPTING TO ASSIST HIM DUE TO THE SEAT BEING PUSHED FORWARD. THE FIRE DEPARTMENT'S ONLY OPTION WAS TO USE THE JAWS OF LIFE TO CUT THE DRIVER SEAT OUT OF THE VEHICLE. THE CONTACT STATED THAT THE FRONT SEAT LOCATION OF THE SWITCH WAS THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WERE 15,385. *AK THE CONSUMER HAS PROVIDED A COPY OF INCIDENT REPORT FROM WATERFORD TOWNSHIP FIRE DEPARTMENT. UPDATE 05/10/07*TR

Incident: November 7, 2005 · Filed: January 11, 2006

ON 11/07/05 I WAS DRIVING NORTH BOUND ON WESTERN AVE AT APPROX 4:30 PM,TRAVELING AT 40 MPH APPROACHING A RED LIGHT IN THE RIGHT LANE WITH 4 CARS IN FRONT OF ME ALL READY STOPPED,UPON MY DE PRESSING OF THE BRAKE PEDAL THERE WAS NO BRAKES, I TRIED AGAIN ,I DOWN SHIFTED ,AT THE LAST SECOND I SWERVED VIOLENTLY TO MISS THE CARS IN THE FIRST TWO RIGHT LANES,THEN COUNTERED CORRECTED TO MISS THE LEFT TURN LANE CARS ,FINALLY STRIKING A PICK UP TRUCK ,THAT WAS STOPPED AT THE RED LIGHT,THAT WAS OCCUPIED BY A FATHER, AND HIS TWO CHILDREN. A SHERIFFS OFFICER ALSO CHECKED THE BRAKES AND STATED IT WAS A MECHANICAL FAILURE ,HE ALSO STATED THAT WITH SUCH AN IMPACT THE AIR BAGS SHOULD HAVE DEPLOYED. MY VEHICLE IS A 2002 DODGE RAM 1 TON MAXI CARGO VAN WITH ONLY 36600. MILES . THE VERY NEXT DAY MY PASSENGER AND I LOOKED AT THE DAMAGE TO THE FRONT END AND TOOK PICTURES AND VIDEO TAPED THE DASH BOARD, THAT DID NOT INDICATE ANY SIGNS OF BRAKE, NOR AIR BAG FAILURE. THE RIGHT FRONT BRAKE LINE APPEARED TO HAVE BEEN RUBBING AGAINST THE UPPER FRAME CAUSING THE LINE TO RUB THROUGH. I HAVE PICTURES OF BOTH RIGHT AND LEFT BRAKE LINES TOUCHING CHASSIS AND BOTH SHOW SIGNS OF WEAR IN THE SAME PLACE BOTH HOSE AND CHASSIS. I HAVE ALL PARTS AND PICTURES. THERE IS MUCH MORE TO EXPLAIN . I HAVE JUST RECEIVED THE VAN BACK ON 01,10,06 AND STILL NOTICE SOME SORT OF BRAKING PROBLEM. I ALSO HAD LOOKED TO SEE NEW BRAKE LINES AND NOTICED THE UPON DEPRESSING THE BRAKE PEDAL THAT THE LINES MOVE UNDER PRESSURE AND THAT JUST MAYBE AFTER 36000 MILES THAT THIS PROBLEM MIGHT,CAUSE THE METAL BRAKE TUBE TO BEND TOWARDS THE FRAME. AS TO THE AIR BAG SENSORS I HAVE ASKED THE DEALER ,AUTO BODY SHOP, AND INSURANCE INVESTIGATOR WERE ARE THEY NO ONE COULD ANSWER THIS NOR DID IT CONCERN THEM. *JB

Incident: March 24, 2005 · Filed: April 28, 2005

I HAVE A PROBLEM WITH THE GAS TANK ON MY FULL SIZE VAN. AFTER COMING TO A STOP A THUD CAN BE FELT COMING FROM UNDER THE VAN. IT ONLY HAPPENS WHEN THE FUEL LEVEL REACHES 3/4 TO 1/2. THE DEALER TOLD ME THERE ARE NO BAFFLES IN THE TANK AND REPLACING THE TANK MAY NOT CURE THE PROBLEM. I AM CONCERNED THAT THIS MAY BECOME WORSE.