NHTSA campaign 25V404000 · Ford campaign 25S65
Ford Recall 25V-404: Back Seat Occupants May Become Trapped
- Recall influenced by NHTSA's Office of Defects Investigation
NHTSA recall 25V404000 (Ford campaign 25S65) was reported by Ford Motor Company on June 13, 2025, with 197,432 vehicles potentially affected (per NHTSA). NHTSA's record lists the Ford Mustang Mach-E for model years 2021–2025. Owners were notified on July 10, 2025, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 25V404000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Ford VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 25V404000 (also written 25V-404 or 25V404)
- Filed by
- Ford Motor Company
- Ford campaign number
- 25S65
- Report received
- Potentially affected
- 197,432 vehicles (per NHTSA)
- Component
- Electrical System — Body Control Module — Software
- Owners notified
Repair completion: 87.57% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 25V404000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
NHTSA's recall notice
As NHTSA's recall record states it for campaign 25V404000.
Defect description
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Safety consequence
The inability to enter or exit the vehicle in an emergency increases the risk of injury.
Manufacturer remedy
Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.
Sources
Official NHTSA notice for recall 25V404000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.