NHTSA campaign 23V187000 · Manufacturer campaign PC962
Infiniti Recall 23V-187: Incorrect Door Latch Installed
NHTSA recall 23V187000 (Manufacturer campaign PC962) was reported by Nissan North America, Inc. on March 20, 2023, with 48 vehicles potentially affected (per NHTSA). NHTSA's record lists the Infiniti QX50 and Infiniti QX55 for model years 2022–2023. Owners were notified on May 10, 2023, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 23V187000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Infiniti VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 23V187000 (also written 23V-187 or 23V187)
- Filed by
- Nissan North America, Inc.
- Manufacturer campaign number
- PC962
- Report received
- Potentially affected
- 48 vehicles (per NHTSA)
- Component
- Latches/Locks/Linkages — Doors — Lock
- Owners notified
Repair completion: 97.92% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 23V187000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Infiniti
All Infiniti recallsNHTSA's recall notice
As NHTSA's recall record states it for campaign 23V187000.
Defect description
Nissan North America, Inc. (Nissan) is recalling certain 2023 INFINITI QX55 and 2022 INFINITI QX50 vehicles. The incorrect door latch may have been installed in the front right-side passenger door lock assembly, preventing the front right-side door lock from automatically locking.
Safety consequence
An unlocked door may unlatch and open during a crash, increasing the risk of injury.
Manufacturer remedy
Dealers will replace the front right-side passenger door lock assembly, free of charge. Owner notification letters are expected to be mailed May 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC962.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Sources
Official NHTSA notice for recall 23V187000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.