NHTSA campaign 21V408000
CUSTOM TRUCK & BODY WORKS Recall 21V-408: Lighting and HVAC Display May Lock Up
NHTSA recall 21V408000 was reported by Custom Truck And Body Works on June 1, 2021, with 990 vehicles potentially affected (per NHTSA). NHTSA's record lists the CUSTOM TRUCK & BODY WORKS Ford F-550 for the 2020 model year. Owners were notified on June 1, 2021, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 21V408000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 21V408000 (also written 21V-408 or 21V408)
- Filed by
- Custom Truck And Body Works
- Report received
- Potentially affected
- 990 vehicles (per NHTSA)
- Component
- Electrical System — Instrument Cluster/Panel
- Owners notified
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 21V408000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
CUSTOM TRUCK & BODY WORKS
CUSTOM TRUCK & BODY WORKS Ford F-550
NHTSA's recall notice
As NHTSA's recall record states it for campaign 21V408000.
Defect description
Custom Truck and Body Works (Custom Truck) is recalling certain 2020 F550 vehicles equipped with Weldon V-Mux Vista IV Standard LCD displays. These displays may experience low voltage spikes, and cause the LCD display to lock up or become nonfunctional, due to varying electrical installations.
Safety consequence
If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury.
Manufacturer remedy
Dealers will replace the IV Standard LCD displays, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Custom Truck customer service at 1-888-712-2963.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Sources
Official NHTSA notice for recall 21V408000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.