NHTSA campaign 20V803000 · Volvo Bus campaign SR21-81; SR21-80
Volvo Bus Recall 20V-803: Transmission C1 Hub May Fail
NHTSA recall 20V803000 (Volvo Bus campaign SR21-81; SR21-80) was reported by Volvo Bus Corporation on December 21, 2020, with 553 vehicles potentially affected (per NHTSA). NHTSA's record lists the Volvo Bus 9700 for model years 2015–2020. Owners were notified on February 18, 2021, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 20V803000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 20V803000 (also written 20V-803 or 20V803)
- Filed by
- Volvo Bus Corporation
- Volvo Bus campaign number
- SR21-81; SR21-80
- Report received
- Potentially affected
- 553 vehicles (per NHTSA)
- Component
- Power Train — Automatic Transmission
- Owners notified
Repair completion: 48.46% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 20V803000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
NHTSA's recall notice
As NHTSA's recall record states it for campaign 20V803000.
Defect description
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
Safety consequence
A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
Manufacturer remedy
Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 20V803000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.