NHTSA campaign 20V716000 · Volkswagen campaign 91BB / 91BC
Volkswagen Recall 20V-716: Black Or Frozen Rear View Camera Image/FMVSS 111
NHTSA recall 20V716000 (Volkswagen campaign 91BB / 91BC) was reported by Volkswagen Group of America, Inc. on November 18, 2020, with 32,048 vehicles potentially affected (per NHTSA). NHTSA's record lists the Volkswagen Arteon, Volkswagen Atlas, Volkswagen Atlas Cross Sport and more for the 2021 model year. Owners were notified on December 11, 2020, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 20V716000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Volkswagen VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 20V716000 (also written 20V-716 or 20V716)
- Filed by
- Volkswagen Group of America, Inc.
- Volkswagen campaign number
- 91BB / 91BC
- Report received
- Potentially affected
- 32,048 vehicles (per NHTSA)
- Component
- Back Over Prevention — Sensing System — Camera
- Owners notified
- Safety standard
- FMVSS 111
Repair completion: 99.79% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 20V716000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
NHTSA's recall notice
As NHTSA's recall record states it for campaign 20V716000.
Defect description
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety consequence
A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
Manufacturer remedy
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 20V716000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.