NHTSA campaign 19V763000 · Manufacturer campaign 19-362
Crossroads Recall 19V-763: Cooktop Burner Flames May Invert
NHTSA recall 19V763000 (Manufacturer campaign 19-362) was reported by Keystone RV Company on October 25, 2019, with 157 vehicles potentially affected (per NHTSA). NHTSA's record lists the Crossroads Sunset for model years 2019–2020. Owners were notified on November 18, 2019, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 19V763000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 19V763000 (also written 19V-763 or 19V763)
- Filed by
- Keystone RV Company
- Manufacturer campaign number
- 19-362
- Report received
- Potentially affected
- 157 vehicles (per NHTSA)
- Component
- Equipment — Recreational Vehicle/Trailer — LPG Systems — Furnace
- Owners notified
Repair completion: 62.03% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 19V763000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Crossroads
All Crossroads recallsNHTSA's recall notice
As NHTSA's recall record states it for campaign 19V763000.
Defect description
Keystone RV Company (Keystone) is recalling certain 2019-2020 Crossroads Sunset trailers, model 242BH. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
Safety consequence
If the cooktop burner flames invert, there is an increased risk of a fire and injury.
Manufacturer remedy
Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, sealing it as necessary, free of charge. The recall began November 18, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-362.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 19V763000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.