NHTSA campaign 14V394000 · Manufacturer campaign 14172
Cadillac Recall 14V-394: Ignition Switch may Turn Off
NHTSA recall 14V394000 (Manufacturer campaign 14172) was reported by General Motors LLC on July 2, 2014, with 554,328 vehicles potentially affected (per NHTSA). NHTSA's record lists the Cadillac CTS and Cadillac SRX for model years 2003–2014. Owners were notified on September 15, 2014, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 14V394000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Cadillac VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 14V394000 (also written 14V-394 or 14V394)
- Filed by
- General Motors LLC
- Manufacturer campaign number
- 14172
- Report received
- Potentially affected
- 554,328 vehicles (per NHTSA)
- Component
- Electrical System — Ignition
- Owners notified
Repair completion: 64.82% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 14V394000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Cadillac
Cadillac CTS
- 2003 · Vehicles built September 16, 2001 – June 6, 2003 (per NHTSA)
- 2004 · Vehicles built March 5, 2003 – May 17, 2004 (per NHTSA)
- 2005 · Vehicles built February 18, 2004 – June 3, 2005 (per NHTSA)
- 2006 · Vehicles built March 14, 2005 – May 5, 2006 (per NHTSA)
- 2007 · Vehicles built March 7, 2006 – June 27, 2007 (per NHTSA)
- 2008 · Vehicles built May 1, 2007 – June 6, 2008 (per NHTSA)
- 2009 · Vehicles built March 31, 2008 – June 26, 2009 (per NHTSA)
- 2010 · Vehicles built February 12, 2009 – June 7, 2010 (per NHTSA)
- 2011 · Vehicles built April 20, 2010 – June 2, 2011 (per NHTSA)
- 2012 · Vehicles built March 3, 2011 – June 8, 2012 (per NHTSA)
- 2013 · Vehicles built April 4, 2012 – July 29, 2013 (per NHTSA)
- 2014 · Vehicles built March 22, 2013 – April 28, 2014 (per NHTSA)
Cadillac SRX
NHTSA's recall notice
As NHTSA's recall record states it for campaign 14V394000.
Defect description
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Safety consequence
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Manufacturer remedy
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 14V394000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.