NHTSA vehicle safety data

2024 Braun Ram Promaster Recalls & Complaints

The 2024 Braun Ram Promaster has 1 NHTSA recall campaign and 1 owner complaint on file as of October 21, 2026. Recall repairs are usually free at an authorized Braun dealer.

NHTSA recall and complaint data for the 2024 Braun Ram Promaster. Recall data is refreshed daily from NHTSA.

2024 Braun Ram Promaster owner complaints

Owners have filed 1 complaint with NHTSA about the 2024 Braun Ram Promaster, describing incidents dated June 19, 2025.

Most-cited components

Structure 1 complaint
Unknown or Other 1 complaint

Newest complaints

ODI #11670620 · Filed July 1, 2025
On Thursday, [XXX], I took my vehicle to the authorized dealership Alberic Chrysler Jeep Dodge, located on Kennedy Avenue in San Juan, Puerto Rico, for routine maintenance. While handling the vehicle, the service personnel lifted it using the shop's lift equipment, raising it all the way to the…

Read the full complaint

Incorrect Glass in Emergency Exit Window/FMVSS 226

NHTSA #26V171000 · Structure — Emergency — Escape/Egress/Exit · NHTSA notice

Reported March 20, 2026 · Braun Corporation

Potentially affected: 13 vehicles

Repair completion: 7.69% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

Owners notified August 11, 2026 · Vehicles built March 20, 2024 – March 22, 2024 (per NHTSA)

Defect description

Braun Corporation (Braun) is recalling certain 2023-2024 Ram ProMaster vehicles. The installed window may have the wrong type of glass for an emergency exit. As such, these vehicles fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."

Safety consequence

A noncompliant emergency exit can increase the risk of ejection and injury during a crash.

Manufacturer remedy

Dealers will replace the window, free of charge. Interim owner notification letters explaining the safety risk were mailed by May 26, 2026. Owners will receive another notice once remedy becomes available. Owners may contact Braun's customer service at 1-800-488-0359.

try.vin has no NCAP crash-test rating on file for the 2024 Braun Ram Promaster. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

1 owner complaint has been filed with NHTSA for the 2024 Braun Ram Promaster.

Structure; Unknown or Other

ODI #11670620

Incident: June 19, 2025 · Filed: July 1, 2025

On Thursday, [XXX], I took my vehicle to the authorized dealership Alberic Chrysler Jeep Dodge, located on Kennedy Avenue in San Juan, Puerto Rico, for routine maintenance. While handling the vehicle, the service personnel lifted it using the shop's lift equipment, raising it all the way to the ceiling, which caused severe structural damage to the vehicle's roof. The dealership contacted the Puerto Rico State Police, who filed report number [XXX]. Additionally, I was asked to complete a written damage claim at the dealership. The vehicle was under full manufacturer's warranty at the time of the incident. However, the structural damage has now compromised the vehicle's integrity, specifically: - The rear doors became misaligned. - The roof suffered a visible crack, which exposed the interior of the vehicle to weather conditions. - The damage potentially affects warranty coverage, especially related to corrosion protection. We requested that the dealership retain the vehicle on-site to allow for inspection by the manufacturer's technical team. The dealership refused to do so unless I agreed to pay a $25 daily storage fee. We also requested substitute transportation, which they denied. Additionally, according to the NHTSA database, this vehicle currently has an open safety recall. I was never informed of this recall by the dealership at the time of the maintenance appointment, which is a serious failure in the dealership's responsibility to notify the owner and address potential safety risks. The vehicle is used for both personal and professional transportation, and at the time of the incident, it had 8,402 miles. This incident raises significant safety concerns regarding the vehicle's structural integrity, the open recall, and the dealership's handling of the matter. I respectfully request NHTSA's assistance in investigating this situation to ensure that both the safety standards and consumer protections are upheld. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Other Braun Ram Promaster model years

Check your 2024 Braun Ram Promaster VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Braun Ram Promaster at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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