NHTSA vehicle safety data
2012 Turtle Top Van Terra Recalls & Complaints
The 2012 Turtle Top Van Terra has 1 NHTSA recall campaign on file as of October 21, 2026. try.vin has no NHTSA owner complaints on file for the 2012 Turtle Top Van Terra. Recall repairs are usually free at an authorized Turtle Top dealer.
Includes campaigns NHTSA files under the spelling "VANTERRA".
NHTSA recall and complaint data for the 2012 Turtle Top Van Terra. Recall data is refreshed daily from NHTSA.
BUS ROOF ESCAPE HATCH/FMVSS 217
NHTSA #12V330000 · Structure — Body — Roof and Pillars · NHTSA notice
Reported July 11, 2012 · TURTLE TOP
Potentially affected: 361 vehicles
Owners notified August 16, 2012 · Vehicles built April 1, 2011 – March 25, 2012 (per NHTSA) · Recall influenced by NHTSA's Office of Defects Investigation
Defect description
Turtle Top is recalling certain model year 2010 through 2012 commercial buses manufactured from April 1, 2011, through March 25, 2012, equipped with Specialty Manufacturing Inc. (SMI) Prolo roof hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in an opening force of the Prolo roof hatches that exceeds federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release."
Safety consequence
In the event of an emergency, passengers' exit from the bus may be hindered possibly resulting in injury to the vehicle occupants.
Manufacturer remedy
Turtle Top will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 16, 2012. Owners may contact Turtle Top at 1-574-831-4349 or SMI at 1-800-951-7867.
Notes
Customers may contact the National Highway Traffic Safety Administration's vehicle safety hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Other Turtle Top Van Terra model years
Check your 2012 Turtle Top Van Terra VIN
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