2024 Toyota Prius Prime Recalls, Ratings & Complaints

Incident: October 12, 2026 · Filed: October 12, 2026

The design and engineering of this vehicle is defective. All of the vehicles on the road need to be recalled. The outside an inside edges of the tire wear at an extreme rate which will result entire failure, collision, and eventually fatalities. I own two 2024 Prius prime XLE premiums, and I have read online and everyone is having this problem. The torque is so extreme that even the new vehicles cannot maintain alignment. The wheel and tire combination from the factory is simply not suitable for the weight and power of the vehicle.

Incident: October 6, 2026 · Filed: October 8, 2026

The contact owned a 2024 Toyota Prius Prime. The contact stated that while driving 20 MPH with cruise control engaged, while depressing the brake pedal, the vehicle accelerated. The vehicle crashed into the rear bumper of the vehicle ahead. The air bags deployed and the vehicle was deemed a total loss. The contact was seated in the driver’s seat and sustained injuries to the chest, ankles, knees, neck, shoulders, upper and lower back. Medical attention was provided. The other driver sustained injuries and required medical attention. The vehicle was towed to a tow yard. A Police report was filed. The manufacturer was notified of the failure. The failure mileage was 22,233.

Incident: October 1, 2026 · Filed: October 4, 2026

I was driving the vehicle at less than 15 miles in Wickham Park on Oct. 1, 2026. As I slowly turned right into a parking lot, the vehicle suddenly picked up speed, and crashed into a big tree near the parking lot. The airbag was activated, and the front end of the vehicle was severely damaged. Luckily, no one was injured from the accident, but this could have caused serous risk to myself and others. I am going to request Toyota to perform investigation to identify a cause of unintended acceleration. My wife also experienced unintended acceleration on the same vehicle on Sept. 29, 2025. When she was trying to slow down the vehicle to park, it suddenly picked up speed and hit a concrete wall in the garage.

Incident: September 12, 2026 · Filed: September 17, 2026

Incident: On Sept 12, 2026, my 2024 Toyota Prius Prime continued moving forward after I pressed the Park button, causing a collision with my condo garage wall. This was unintended vehicle movement after Park engagement. The vehicle uses a push‑button, shift‑by‑wire Park system, so any electronic malfunction can affect its ability to remain stationary. Recent recall work: Two days before the incident (Sept 10, 2026), Toyota performed recall work on the vehicle. Because the Prius Prime relies heavily on electronic control modules, this timing may be relevant to the malfunction. Same day: The vehicle displayed “No Key Detected” even though the key fob was inside. This may indicate intermittent electronic or communication faults involving the BCM, key‑recognition antennas, or shift‑by‑wire system. Prior to incident: The vehicle abruptly switched from EV to gasoline operation despite having substantial battery charge and under light driving conditions. This behavior is inconsistent with normal Prius Prime operation and may indicate instability in the hybrid control or battery‑management systems. Past electronic malfunction: On March 1, 2024, after service at Toyota of Melbourne, the automatic headlights and driver‑assistance features were not functioning. The service invoice (RO #TOCS730453) documents these issues, showing prior electronic system irregularities. Toyota response: Toyota acknowledged my claim on Sept 15, 2026 and opened Case #260915003140, forwarding it to their field office for review and possible inspection. Request: I am reporting this as a potential safety defect involving unintended movement after Park engagement, recent recall work, and intermittent electronic malfunctions affecting multiple systems.

Incident: April 22, 2026 · Filed: June 5, 2026

The contact owned a 2024 Toyota Prius Prime PHEV. The contact stated that while driving at 40 MPH, the vehicle was involved in a head-on collision with another vehicle that was traveling towards the contact's vehicle at approximately 50 MPH. The contact stated that during the impact, the steering wheel detached and hit the driver's body. The air bags failed to deploy. There was no warning light illuminated after the crash. The vehicle went into Crash mode and automatically connected with OnStar, which called emergency units. The contact stated that the entire front ends of both vehicles were destroyed. Both vehicles were towed to an impound lot, where they were totaled. The contact's vehicle was deemed a total loss by the insurance company. A police report was filed. There was no property damage. The contact was transported by ambulance to the ER, where he was treated for multiple injuries: fractured ribs, fractured right foot, seat belt injury in the lower abdomen that caused internal bleeding and damage to the stomach, mild concussion, several body bruises and lacerations. Additionally, the contact stated that he was receiving treatment for lower back pain due to a displaced disc. No further information was available. The failure mileage was approximately 35,981.

Incident: March 2, 2026 · Filed: March 11, 2026

This is a 2024 Toyota Prius prime lease in February 2024. I went to our trusted local car shop for our annual inspection, and was told that we need to replace all four tires and we’re just passed 24,000 miles on our odometer. We are two seniors living in New York State and we only drive on paved roads. We believe this is a failure both of Toyota and Toyota for choosing these tires on this particular model. We were told we need to spend over $1000 to replace tires on a car we do not own. Toyota pointed us in the direction of Toyo, and Toyo pointed us in the direction of Toyota. This is unacceptable and we do not want to pay $1000 for tires that should not be worn out after 24,000 miles with normal driving. We’d like to get some satisfaction on this issue.

Incident: January 28, 2026 · Filed: February 11, 2026

Although the involved vehicles are within the above production period range, not all vehicles in this range were sold in the U.S. This issue only affects 2023-2026MY Prius and Prius Prime vehicles equipped with electric rear door lock system with a door opener switch manufactured by a specific supplier and during a specific production period. Other Toyota and Lexus vehicles sold in the U.S. are either equipped with a different electric rear door lock system or do not have an electric rear door lock system and do not have the condition described in this report. Unknown. Toyota is unable to provide an estimate of the percentage of vehicles to actually contain the defect. Whether water enters the door opener switch and causes a short circuit that could lead to a door switch activation depends on various conditions, as described further below. However, as the NHTSA manufacturer portal requires an integer value be entered, Toyota has entered the value “1” in response to this question in the portal. For the purpose of this report, “1” means “unknown”.

Incident: October 5, 2025 · Filed: October 9, 2025

Top of side mirrors melt and warped in hot weather. It popped off while driving at freeway speeds into traffic.

Incident: June 8, 2025 · Filed: June 9, 2025

Since Nov 23, 2024 I have had three occasions where the 12 volt battery for the ICE has depleted leaving me stranded. The only indication of the problem is the car will not start. In my last incident I had to charge the battery (disconnected from the car) but inadvertently closed the hatch. Since the car uses electronic locks the only way to open the hatch is to use the emergency release that is located under the rear deck and must use a screw driver to release. This is inherently dangerous since no practical escape possible in an emergency.

Incident: April 15, 2025 · Filed: June 4, 2025

The contact owns a 2024 Toyota Prius Prime. The contact stated while driving 65 MPH, the windshield washer and wipers failed to function as intended. The contact drove the vehicle to the shoulder of the road and physically removed mud from the front windshield. The contact stated that an oversized truck hauling mud splashed the vehicle and mud landed on the front windshield. The contact stated that the windshield washer volume and speed was insufficient to clear the windshield. The contact stated that because of the low windshield washer sprayer speed and volume of the washer fluid, the contact feared for his safety. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that the vehicle operated as designed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,500.