NHTSA vehicle safety data

2020 Thor Motor Coach Outlaw Recalls & Complaints

The 2020 Thor Motor Coach Outlaw has 4 NHTSA recall campaigns and 4 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Thor Motor Coach dealer.

NHTSA recall and complaint data for the 2020 Thor Motor Coach Outlaw. Recall data is refreshed daily from NHTSA.

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2020 Thor Motor Coach Outlaw owner complaints

Owners have filed 4 complaints with NHTSA about the 2020 Thor Motor Coach Outlaw, describing incidents dated June 28, 2021 to March 20, 2024.

Most-cited components

Structure 3 complaints
Unknown or Other 1 complaint

Of the 4 complaints on file, 1 reports a crash (owner-reported, not verified by NHTSA).

Newest complaints

ODI #11578472 · Filed March 20, 2024
There is a recall on the windows. I received the notice from NHTSA in Jan of 2023. I have been trying to get Thor to perform the repair for 14 months, without success. The windows "could" fall off. In fact, one of my windows did fly off on the freeway and go through the windshield of a passenger…
ODI #11497369 · Filed December 14, 2022
The double pane windows on the sides of the motorhome separate which allows the window pane to fall off into the road while traveling. This pane of glass falling out at highway speeds could cause serious harm to other travelers and vehicles.
ODI #11460748 · Filed April 14, 2022
Hello We took the RV on our trip in Nov 2021 and noticed cold air entering the cabin near the driver and passenger feet. After pulling the 45degress trim that covers sits between the floor and wall I noticed that is a gap and I could see the road. Upon further investigation it looks like the side…

Read all 4 complaints

Window Adhesive Failure

NHTSA #21V522000 · Structure · NHTSA notice

Reported July 8, 2021 · Thor Motor Coach

Potentially affected: 521 vehicles

Repair completion: 55.85% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Thor Motor Coach campaign RC000232 · Owners notified September 8, 2021

Defect description

Thor Motor Coach (TMC) is recalling certain 2019 Challenger, Palazzo, Tuscany, 2019-2020 Miramar, 2019-2021 Aria, Outlaw, and Venetian recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.

Safety consequence

Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.

Manufacturer remedy

Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed September 8, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000232.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Frameless Window Glass Panels May Detach

NHTSA #20V339000 · Visibility — Glass, Side/Rear · NHTSA notice

Reported June 9, 2020 · Thor Motor Coach

Potentially affected: 71 vehicles

Repair completion: 100% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Thor Motor Coach campaign RC000192 · Owners notified July 10, 2020

Defect description

Thor Motor Coach (TMC) is recalling certain 2020-2021 ACE, 2021 Four Winds and 2020 Gemini, Axis, Compass, Delano, Windsport, Hurricane, Outlaw, and Vegas motorhomes. The adhesive bond between the glass and the metal hinge frame of the frameless windows may fail which would then allow the glass to detach and fall out.

Safety consequence

If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of a crash.

Manufacturer remedy

TMC will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. The recall began July 10, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000192.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Loose Battery Cables May Cause Fire

NHTSA #19V609000 · Electrical System — 12V/24V/48V Battery — Cables · NHTSA notice

Reported August 20, 2019 · Thor Motor Coach

Potentially affected: 1,941 vehicles

Repair completion: 87.36% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Thor Motor Coach campaign RC000172 · Owners notified October 10, 2019 · Vehicles built March 15, 2019 – July 16, 2019 (per NHTSA)

Defect description

Thor Motor Coach (TMC) is recalling certain 2020 Chateau, Daybreak, Four Winds, Freedom Elite, Majestic, Outlaw and Quantum motorhomes. The battery cables may loosen on the battery isolation manager (BIM) or battery isolation relay (BIR), causing premature BIN/BIR failure or electrical arcing.

Safety consequence

The loose connection can causing arcing, increasing the risk of a fire.

Manufacturer remedy

TMC will notify owners, and dealers will install lock washers to properly secure the battery cable to the BIM/BIR. If the cable was loose, dealers will also replace the BIM/BIR, free of charge. The recall began October 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000172.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Slide Room may Move

NHTSA #19V504000 · Equipment — Recreational Vehicle/Trailer · NHTSA notice

Reported June 30, 2019 · Thor Motor Coach

Potentially affected: 1,554 vehicles

Repair completion: 84.55% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Thor Motor Coach campaign RC000170 · Owners notified August 1, 2019 · Vehicles built March 26, 2018 – June 18, 2019 (per NHTSA)

Defect description

Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.

Safety consequence

Unexpected movement of the slide-out room can increase the risk of a injury.

Manufacturer remedy

TMC will notify owners, and dealers will update the affected software, free of charge. The recall is expected to begin August 28, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000170.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

try.vin has no NCAP crash-test rating on file for the 2020 Thor Motor Coach Outlaw. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

4 owner complaints have been filed with NHTSA for the 2020 Thor Motor Coach Outlaw.

Structure

ODI #11578472

Crash

Incident: March 20, 2024 · Filed: March 20, 2024

There is a recall on the windows. I received the notice from NHTSA in Jan of 2023. I have been trying to get Thor to perform the repair for 14 months, without success. The windows "could" fall off. In fact, one of my windows did fly off on the freeway and go through the windshield of a passenger car. Luckily nobody died, and my insurance paid them. But my other windows are loose and threatening to do the same. That is the very issue this recall is meant to solve. Very dangerous, and Thor isn't doing anything about it.

Structure

ODI #11497369

Incident: July 4, 2022 · Filed: December 14, 2022

The double pane windows on the sides of the motorhome separate which allows the window pane to fall off into the road while traveling. This pane of glass falling out at highway speeds could cause serious harm to other travelers and vehicles.

Structure

ODI #11460748

Incident: November 30, 2021 · Filed: April 14, 2022

Hello We took the RV on our trip in Nov 2021 and noticed cold air entering the cabin near the driver and passenger feet. After pulling the 45degress trim that covers sits between the floor and wall I noticed that is a gap and I could see the road. Upon further investigation it looks like the side wall has separated from the floor of RV. Upon further research, it appears the entire length of the sidewalls of the RV is attached to the floor using 3&1/2 inch machine screws. In my case those screws had sheared off. That essentially means the side walls on both sides are coming off loose from the bottom. I am shocked that THOR would make such a shoddy design. The gaps between the floor and side wall exposes the entire coach to outside air and makes passengers venerable to exhaust fumes from the generator, especially when travelling at highway speeds as there is considerable low pressure in side the cabin. I am afraid the whole structure of the RV above the floor is at risk of a catastrophic failure. This is a 26000 LB Class RV and the way side walls are attached to the floor and to the chassis with these flimsy screws that are simply drilled into the L-bracket of the floor does not seem like a design that can withstand the stresses put on it. Thor has refused to fix this issue. I urge you to kindly investigate this issue as it probably affects all there Class A RVs. Please reach out to me at [XXX] or [XXX]. I have pictures and videos of the issue but not right now. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Unknown or Other

ODI #11423218

Incident: June 28, 2021 · Filed: July 2, 2021

Frameless Window fell off during a trip, the window glue probably failed. We are not sure when it happened, I hope no one got injured on the highway.

Other Thor Motor Coach Outlaw model years

Check your 2020 Thor Motor Coach Outlaw VIN

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