2000 Subaru Outback Recalls & Complaints

Incident: November 12, 2017 · Filed: January 10, 2018

REAR SUB FRAME ROTTED OUT IN MULTIPLE PLACES AND BROKE LOOSE WHILE I WAS DRIVING. THERE WAS A RECALL IN 2003. THE CAR WAS NEVER REPAIRED BEFORE I PURCHASED IT A FEW YEARS AGO. I HAD THE CAR TOWED TO DOYLE SUBARU IN WEBSTER NY. THEY OFFERED TO COVER THE EXPENSE OF THE PART BUT I WOULD HAVE TO PAY THEM $800.00 TO COVER THE REPAIR LABOR! THEY HAVE HAD MY CAR FOR 8 WEEKS NOW AND I'M DISABLE AND ON SSD WITHOUT MUCH INCOME. I COULD HAVE DIED WHEN THE CAR BROKE LOOSE ON THE EXPRESSWAY WHILE I WAS GOING 55 MPH. I'M WITHOUT A LONER CAR AND CAN'T MAKE MY MEDICAL APPOINTMENTS. THE CAR HAD TO BE FLAT BED TOWED TO THE DEALER. IT CAN'T BE DRIVEN THE WAY IT IS. MY ATTORNEY TRIED TO CALL THE DEALER BUT THEY REFUSE TO CALL HIM BACK.

Incident: March 9, 2017 · Filed: January 6, 2018

THE 2000 SUBARU OUTBACK HAS A NOXIOUS SMELL FROM FUEL IN THE CABIN ONLY IN COLD WEATHER,THAT YOU MUST RIDE WITH THE WINDOWS OPEN UNTIL THIS DISSIPATES. I CALLED MY LOCAL DEALER TO ASK IF THEY WOULD HAVE AN IDEA OF WHAT IS THE PROBLEM AND WHAT WOULD BE AN ESTIMATE FOR REPAIR? I, JUST ABOUT GOT THE QUESTION OUT OF MY MOUTH,WHEN THE SERVICE REPRESENTATIVE SAID IT'LL COST AROUND $200 MAYBE A LITTLE MORE TO REPLACE TWO FUEL LINES AND FITTINGS(SCREW CLAMPS) ON THE TOP RIGHT SIDE OF THE ENGINE. I ASKED IF SOMETHING THIS SERIOUS WAS EVER COVERED BY A RECALL AND HE SAID NO, BUT I SHOULD CHECK WITH SUBARU OF NORTH AMERICA TO MAKE SURE,BEING THE CAR IS A 2000 HIS COMPUTER MAY NOT HAVE IT, FOR THAT FAR BACK? SO, I CALLED SUBARU OF NA EXPLAINED THE SITUATION AND ALSO EXPLAINED THAT WHILE I WAS DOING SOME ON-LINE RESEARCH IT SEEMED AS THOUGH THIS IS A WELL DOCUMENTED AND DISCUSSED PROBLEM WITH MANY SUBARU OWNERS AND THEY ARE VERY SPECIFIC AS TO WHAT THE EXACT PROBLEM IS. SUBARU OF NA KNOWS OF NO PROBLEM EVER, I GUESS ADMISSION WOULD MEAN THIS PROBLEM TRULY EXISTS. THIS ISSUE ONLY BECAME PREVALENT WITH SUBARU'S OWNED IN COLD WEATHER AREAS, SOUTHERN STATES OR WEST COAST WOULD NOT SEE THIS PROBLEM REGULARLY BECAUSE YOU NEED TEMPERATURES TO BE APPROXIMATELY 30 DEGREES AND BELOW. I AM JUST TRYING TO FIND OUT WHY NO FEDERAL AGENCY HAS HELD SUBARU TO A HIGHER STANDARD, ESPECIALLY WHEN IT COMES TO A PROBLEM WITH A FUEL LINE AND THE FACT THAT THIS IS PUBLIC KNOWLEDGE AND WELL DOCUMENTED. I AM NOT A MECHANIC, AND LIVING ON A FIXED INCOME I DON'T HAVE THE DISPOSABLE INCOME THAT I HAD IN THE PAST, SUBARU KNOWS ABOUT THIS PROBLEM, WHICH IS EVIDENT IN THE SERVICE DEPARTMENTS FAMILIARITY WITH THE FIX? CAN SOMEONE PLEASE ENLIGHTEN ME AS TO WHY THIS HAS BEEN ALLOWED TO GO FOR AS LONG AS IT HAS? SUBARU KNOWS DOES THE GOVERNMENT, I HOPE NOT. CONCERNED, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Incident: July 28, 2016 · Filed: August 3, 2016

UNKNOWN COMPONENT PART/SYSTEM. DRIVERS SIDE HEADLIGHT WENT OUT. CHECKED FUSE AND BULB WHICH WAS STILL GOOD; REPLACED BULB ANYWAY AND IT STILL DIDN'T WORK. NEXT DAY THE OTHER HEADLIGHT ALSO WENT OUT. CHECKED THE SAME THINGS. HIGH BEAMS, FOG AND PARKING LIGHTS STILL WORKED. MY SON JIGGLED THE BULB SOCKET AND WIRES AND THE LIGHTS CAME ON BUT NOW THE DRIVER HIGH BEAM WENT OUT. HIGH BEAM BULB AND FUSE WERE BOTH OKAY. THE LOW BEAMS ALSO NOW APPEARED TO BE YELLOW. HAD TO DRIVE AT NIGHT A FEW DAYS LATER (I ALWAYS DRIVE WITH MY FOG LIGHTS ON UNLESS THE HIGH BEAMS ARE USED) AND IT SEEMED LIKE I COULD NOT SEE VIRTUALLY ANYTHING AHEAD OF ME; THE LOW BEAMS WERE EXTREMELY DIM AND UNSAFE TO USE. WAS FORCED TO USE MY SINGLE WORKING HIGH BEAM. IN GOOGLING THE PROBLEMS ONLINE I CAME ACROSS SCORES OF OTHER PEOPLE WITH SIMILAR PROBLEMS. SOME REPLACED THE DRL MODULE WITH NO CHANGE IN RESULT. IT HAS TO BE A SOCKET PROBLEM OR GROUNDING PROBLEM OF SOME SORT, OR PERHAPS A WIRING PROBLEM, THOUGH SOME PEOPLE REPLACED THE WIRING HARNESS TO NO AVAIL, AND REPLACED PINS, CLIPS IN THE BULB SOCKET ASSEMBLY. THIS IS DANGEROUS.

Incident: April 20, 2015 · Filed: June 2, 2016

I WAS ADVISED BY A MECHANIC ON 4/20/15 THAT THE REAR CRADLE IS VERY RUSTY, ENOUGH THAT I SHOULD AVOID CARRYING HEAVY LOADS. I JUST NOTICED ON THIS WEBSITE THAT THERE WAS A RECALL IN 2003 FOR INADEQUATE RUSTPROOFING OF THAT PART; HOWEVER, WE NEVER RECEIVED NOTICE OF A RECALL. CAN THIS BE REPAIRED OR REPLACED NOW? THERE WAS NO INCIDENT ASSOCIATED WITH THIS PROBLEM.

Incident: November 27, 2015 · Filed: May 4, 2016

WHILE DRIVING AT LOW SPEED ON A TOWN STREET THE CHECK ENGINE LIGHT CAME ON, FOLLOWED BY THE ODOR OF GAS FUMES. SUBSEQUENT INSPECTION BY EXPERIENCED SUBARU MECHANICS REVEALED A SIMULTANEOUS FAILURE OF THE A/C COMPRESSOR, CATALYTIC CONVERTER, A HEADLIGHT BULB AND FINALLY, A DAMAGED FUEL LINE THAT WAS SPRAYING A MIST OF GASOLINE OVER THE ENTIRE ENGINE COMPARTMENT. THE MECHANICS HAD NEVER SEEN A SITUATION LIKE THIS BEFORE, AND HAD NO EXPLANATION FOR HOW THESE COMPONENTS COULD HAVE FAILED AT THE SAME TIME. THE FUEL LINE AND BULB WERE REPLACED.

Incident: February 1, 2016 · Filed: February 20, 2016

THE REAR SUB-FRAME IS ROTTED AND ABOUT TO BREAK. WHILE DRIVING THE SUB-FRAME IS SHIFTING CAUSING LOUD BANGING. WHEN STARTING, STOPPING AND DRIVING THE LOUD BANGING IS HEARD FROM THE SHIFTING OF THE ROTTED SUB-FRAME.

Incident: April 22, 2013 · Filed: October 23, 2015

DUE TO HEAVY CORROSION, WE HAD TO REPLACE THE REAR SUBFRAME ON THIS VEHICLE. OBVIOUSLY THE 2003 RECALL ON THIS PART WAS INADEQUATE. I WOULD LIKE THE REAR SUBFRAME TO BE RECALLED AS IT SHOULD HAVE BEEN IN THE FIRST PLACE, RATHER THAN JUST UNDERCOATING THE PART AND HAVING IT ROT AWAY ANYWAY.

Incident: November 25, 2013 · Filed: January 22, 2015

IN COLD WEATHER (USUALLY 25 F AND BELOW) THERE IS A STRONG FUEL SMELL. WORSE THE COLDER IT GETS. I AM WORRIED FOR MY BABY'S HEALTH AND ALSO WORRIED I WAS INHALING THIS LEAKING FUEL THROUGHOUT MY PREGNANCY. IT IS OBVIOUSLY NOT SOMETHING THAT SHOULD BE HAPPENING AND IS UNHEALTHY. I REPORTED THIS TO A MECHANIC SHOP AND THEY REBUILT THE ENGINE BECAUSE OF OTHER ISSUES. THEY SAID THIS REBUILDING WOULD FIX THE FUEL LEAK/SMELL ALSO. IT LESSENED IT, BUT IT IS STILL THERE EVERY TIME IT IS COLD OUT. IT DISSIPATES AFTER DRIVING IT FOR A WHILE. I HAVE COME TO UNDERSTAND THIS IS A WIDESPREAD ISSUE AND THERE REALLY SHOULD BE A RECALL. *TR

Incident: January 7, 2014 · Filed: December 16, 2014

DURING COLD WEATHER WHEN THE CLIMATE CONTROL SYSTEM IS SET TO FRESH AIR, A GASOLINE ODOR ENTERS THE CABIN. THERE IS APPARENT FUEL LINE LEAK THAT ONLY OCCURS DURING COLD WEATHER. *TR

Incident: March 5, 2012 · Filed: October 4, 2014

CYLINDER HEAD GASKETS REPLACED AT 81,098 MILES. DUE TO THE LOW MILEAGE, THE VEHICLE WAS NOT UNDER WARRANTY BECAUSE 8 YEARS HAD PASSED (8 YEARS OR 100,000), WHICHEVER COMES FIRST. AUGUST 2014 VEHICLE WOULD TAKE SEVERAL SECONDS TO ENGAGE INTO DRIVE FROM REVERSE. EVENTUALLY, THE PROBLEM BECAME WORSE AND I WAS AFRAID THAT IT COULD CAUSE AN ACCIDENT BECAUSE IT WAS TAKING TOO LONG TO ENGAGE INTO DRIVE. I TOOK THE CAR TO AAMCO WHO INSTALLED A REBUILT TRANSMISSION AT 83,695 MILES. THESE PROBLEM HAVE BEEN REPORTED BY SUBARU OWNERS, BUT I HAVE YET TO SEE A RECALL. SO, IN THE LAST TWO YEARS, I HAVE SPENT $5,055 IN CAR REPAIRS. I'M RETIRED SO I CAN'T AFFORD TO BUY A NEWER VEHICLE. ALTHOUGH THIS CAR HANDLES WELL IN SNOW AND RAIN, DUE TO THE EXPENSIVE REPAIRS I HAVE HAD TO MAKE AND SUBARU CORPORATION'S LACK OF ACKNOWLEDGEMENT OF THESE ISSUES, I DOUBT THAT I WILL EVER PURCHASE A SUBARU AGAIN. *TR