NHTSA vehicle safety data

2004 Pierce Quantum Recalls, Ratings & Complaints

The 2004 Pierce Quantum has 6 NHTSA recall campaigns and 0 owner complaints on file as of October 16, 2026. Recall repairs are usually free at an authorized Pierce dealer.

NHTSA recall and complaint data for the 2004 Pierce Quantum. Recall data is refreshed daily from NHTSA.

ELECTRICAL SYSTEM:SOFTWARE

NHTSA #19V022000

Reported January 2, 2019 · Pierce Manufacturing

Potentially affected: 994 vehicles

Defect description

Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.

Safety consequence

If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.

Manufacturer remedy

Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

NHTSA #17V348000

Reported May 30, 2017 · Pierce Manufacturing

Potentially affected: 225 vehicles

Defect description

Pierce Manufacturing (Pierce) is recalling certain 1999-2013 Arrow XT, Dash, Enforcer, Quantum and Velocity fire trucks equipped with the electric All-steer rear steering option. The affected vehicles have rear steer axle shafts that were not properly heat treated.

Safety consequence

Axle shafts that are not properly heat treated may break and potentially disable the vehicle, increasing the risk of a crash.

Manufacturer remedy

Pierce will notify owners, and dealers will replace the rear steer axle shafts, free of charge. An interim notice was mailed on July 24, 2017. The recall began June 3, 2020. Owners may contact Pierce customer service at 1-888-974-3723.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS

NHTSA #05V355000

Reported August 10, 2005 · PIERCE MANUFACTURING

Potentially affected: 150 vehicles

Defect description

ON CERTAIN FIRE TRUCKS, INTERFERENCE MAY OCCUR BETWEEN THE AERIAL FRONT AXLE INTERLOCK SENSOR BRACKET AND THE FRONT AIR BRAKE HOSE. THIS CONDITION OCCURS DURING FULL TURN STEERING AND FULL SUSPENSION JOUNCE COMPRESSION.

Safety consequence

THIS INTERFERENCE MAY CAUSE CHAFING LEADING TO A POTENTIAL FRONT AIR BRAKE HOSE FAILURE. IN THE EVENT OF A FRONT BRAKE HOSE FAILURE, LOSS OF FRONT BRAKING WILL OCCUR, INCREASING THE RISK OF A CRASH.

Manufacturer remedy

DEALERS WILL REMOVE THE EXISTING FRONT AXLE INTERLOCK SENSOR BRACKET AND INSTALL A NEW BRACKET IN A NEW LOCATION AVOIDING THE FRONT AXLE BRAKE HOSE. THE RECALL BEGAN ON OCTOBER 13, 2005. OWNERS MAY CONTACT PIERCE AT 920-832-3249.

Notes

CUSTOMERS MAYALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236; (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

SEATS

NHTSA #05V351000

Reported August 10, 2005 · PIERCE MANUFACTURING

Potentially affected: 90 vehicles

Defect description

CERTAIN FIRE TRUCKS WITH COMMAND CABS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207,"SEATING SYSTEMS." THE RESCUE BODY OFFERINGS DO NOT MEET THE PULL TEST REQUIREMENTS. THE PEDESTAL SEAT WAS MOUNTED BY DRILLING AND TAPPING THE CAB OR BODY FLOOR.

Safety consequence

IN THE EVENT OF A CRASH, THE PEDESTAL SEAT FASTENERS COULD FAIL TO RESTRAIN THE SEAT, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.

Manufacturer remedy

DEALERS WILL INSPECT THE SEAT PEDESTALS. IF THE SEAT WAS MOUNTED WITH TAPPED FASTENERS, THE FASTENERS WILL BE REMOVED AND A HOLE WILL BE DRILLED TO REPLACE THE MOUNTING FASTENERS WITH 7/16" BOLTS AND NUTS. THE RECALL BEGAN ON AUGUST 19, 2005. OWNERS MAY CONTACT PIERCE AT 920-832-3249.

Notes

CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236; (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

SUSPENSION

NHTSA #05V220000

Reported May 12, 2005 · PIERCE MANUFACTURING

Potentially affected: 49 vehicles

Defect description

CERTAIN FIRE TRUCKS EQUIPPED WITH HOLLAND/NEWAY AIR SUSPENSION SYSTEMS, A TRANSVERSE BEAM CASTINGS MAY FRACTURE UNDER NORMAL LOADS. IF A CASTING BREAKS WHEN THE VEHICLE IS TRAVELING ON A ROADWAY THERE IS THE POTENTIAL FOR PIECES OF THE CASTING TO BECOME PROJECTILES AND THE SUSPENSION?S TRANSVERSE BEAM MAY DROP DOWN LOW ENOUGH TO CONTACT THE ROAD SURFACE.

Safety consequence

THIS WILL CAUSE SPARKS THAT COULD POTENTIALLY IGNITE AND CAUSE A FIRE.

Manufacturer remedy

HOLLAND IS HANDLING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. DEALERS WILL INSPECT AND REPLACE THE DEFECTIVE TRANSVERSE BEAM ASSEMBLIES FREE OF CHARGE. OWNERS MAY CONTACT HOLLAND AT 616-396-6501 OR PIERCE AT 1-888-974-3723.

Notes

CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.

SEATS

NHTSA #05V072000

Reported March 4, 2005 · PIERCE MANUFACTURING

Potentially affected: 1,600 vehicles

Defect description

CERTAIN FIRE TRUCKS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, 'SEATING SYSTEMS.' THE SEAT TETHER RESTRAINS THE SEAT DURING PULL TESTING AS THE SUSPENSION COMPONENTS ARE NOT DESIGNED TO RESTRAIN THE SEAT ON THEIR OWN. THE SUSPENSION SEAT TETHERS ARE TOO LONG.

Safety consequence

THE OCCUPANT WILL EXPERIENCE INSUFFICIENT SUSPENSION SEAT RESTRAINT WHICH COULD LEAD TO PERSONAL INJURY OR DEATH IN THE EVENT OF A CRASH.

Manufacturer remedy

DEALERS WILL REPLACE SUSPENSION SEAT TETHERS WITH SHORTER TETHERS. THE RECALL BEGAN ON APRIL 11, 2005. OWNERS MAY CONTACT PIERCE AT 1-888-974-3723.

Notes

CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.

Other Pierce Quantum model years

Check your 2004 Pierce Quantum VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Pierce Quantum at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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