2009 Mercury Mariner Hybrid Recalls, Ratings & Complaints

Incident: May 20, 2019 · Filed: May 21, 2019

VEHICLE STEERING IS INTERMITTENTLY GOING OUT AND DRIVER IS UNABLE TO TURN THE VEHICLE. I HAVE CONTACTTED FORD AND THERE IS AN EXISTING RECALL (14S05) FOR THIS VERY ITEM AND MY VEHICLE (YEAR, MAKE & MODEL) IS LISTED BUT THEY SAY MY SPECIFIC VEHICLE DOES NOT QUALIFY.

Incident: February 7, 2019 · Filed: March 14, 2019

POWER STEERING WENT OUT, COULDN'T TURN VEHICLE FAST ENOUGH TO AVOID CRASH. RECALL 14S05.

Incident: October 24, 2018 · Filed: October 25, 2018

TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

Incident: September 27, 2018 · Filed: October 2, 2018

ELECTRONIC POWER STEERING MODULE FAILURE, REPLACE ENTIRE MODULE & COLUMN FOR $1698.89. SAID PREVIOUS RECALL WAS PERFORMED AND FORD BEARS NO RESPONSIBILITY.

Incident: August 29, 2017 · Filed: August 30, 2017

I WAS ON MY WAY TO DROP MY 3 MONTH OLD OFF AT DAYCARE AND THEN TO WORK. I WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH WITH THE CRUISE CONTROL SET WHEN I FEEL THE CAR START TO JERK BACK AND FORTH A LITTLE. I LOOK AT MY GAUGES ALL ARE NORMAL EXCEPT THE RPM GAUGE IS JUMPING UP AND DOWN THEN ALL OF A SUDDEN IT IS KICK OUT OF CRUISE CONTROL, AND I LOSE ACCELERATION AND A WRENCH LIGHT CAME ON. I WAS ALMOST HIT BY 2 VEHICLES BECAUSE OF THE SUDDEN LOSE ON SPEED. AS I WAS LOSING ACCELERATION, I WAS TRYING NOT TO BRAKE BECAUSE I THOUGHT IT WAS GOING TO DIE. IT DID NOT DIE BUT I WAS NOT ABLE TO GO ANY FASTER THAN 25 -30 MPH. I DROVE IT STRAIGHT TO MY MECHANIC AND GOT THE CODE P2112. THIS IS FOR THE THROTTLE BODY. THERE WAS A RECALL ISSUED ON THIS FOR THE MERCURY MARINERS BUT IT DID NOT INCLUDE THE HYBRIDS. PLEASE HELP

Incident: February 1, 2017 · Filed: February 21, 2017

STEERING TORQUE SENSOR IS FAILING, RESULTING IN LOSS OF STEERING CONTROL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL THAT FORD ALREADY ISSUED FOR THE PROBLEM IN 2014 BUT SHOULD BE.

Incident: January 12, 2017 · Filed: January 12, 2017

WHILE MAKING A SHARP LEFT TURN ON A CITY STREET THE POWER STEERING ASSIST SYSTEM FAILED COMPLETELY! I BARELY AVOIDED A COLLISION. APPARENTLY THERE HAVE BEEN THOUSANDS OF SIMILAR FAILURES. WHY HASN'T FORD PAID FOR A REPAIR ON A SYSTEM WHICH IS OBVIOUSLY FLAWED AND DANGEROUS WHEN IT FAILS!

Incident: November 3, 2016 · Filed: December 4, 2016

THROTTLE BODY PROBLEM. ALL OF A SUDDEN I HAD NO POWER AND BARELY MADE IT HOME. I HAD TO BE TOWED TO RAMEY FORD IN PRINCETON, WV THEY REPLACED THROTTLE BODY BUT I HAD TO PAY $100 DEDUCTIBLE. THIS CAR WAS PART OF A CUSTOMER SERVICE ARRANGEMENT WORKED OUT WITH NHTSA BUT THE VIN WAS NOT INCLUDED AND I WAS TOLD IT WAS NOT COVERED FOR COST OF REPLACEMENT . THIS WAS A VERY DANGEROUS SITUATION AND COULD HAVE RESULTED IN AN ACCIDENT. I FEEL THE PART SHOULD HAVE BEEN REPLACED WITHOUT ANY CHARGE SINCE OTHER VEHICLES IN THIS CLASS HAD THE SAME PROBLEM. THERE WAS NO OFFER TO REIMBURSE ME FOR MY TOW SINCE THE VEHICLE WAS TOTALLY DISABLED. THIS WAS A PROBLEM THAT FORD AND THE NHTSA WERE AWARE OF AND MY VEHICLE HAD THE SAME PROBLEM AS OTHERS. I FEEL THAT I SHOULD NOT HAVE TO PAY FOR LABOR OR TOW TO CORRECT A DEFECT. *TR

Incident: November 5, 2016 · Filed: November 7, 2016

2009 MERCURY MARINER HYBRID WITH 93000 MILES DRIVING 50 MPH ON A SIX-LANE BLVD. HESITATES BRIEFLY, THEN ACCELERATOR CEASES TO FUNCTION COMPLETELY. DESPITE THE EXTREMELY DANGEROUS SITUATION, WE MANAGED TO MANEUVER THE CAR OFF THE ROAD TO SAFETY. WARNING LIGHT (TRIANGLE WITH EXCLAMATION POINT) AND WARNING MESSAGE "STOP SAFELY NOW". THE CAR COMPUTER KNOWS THERE IS A PROBLEM, WHY DOESN'T FORD? THEY CONDUCTED A "CUSTOMER SATISFACTION PROGRAM" FOR MILLIONS OF ESCAPE AND MARINER OWNERS FOR THIS VERY ISSUE - THROTTLE BODY DEFECT - BUT NOT HYBRIDS. WHY NOT? IT COST US $300 AND NEARLY A MULTI-CAR ACCIDENT. FORD NEEDS TO BE HELD ACCOUNTABLE FOR MANUFACTURERS DEFECTS IN ALL CARS, NOT JUST SOME. PUTTING FAMILIES IN HARM'S WAY BECAUSE FORD DOESN'T HAVE THE INTEGRITY TO TAKE RESPONSIBILITY FOR THEIR VEHICLE ISSUES IS COMPLETELY UNACCEPTABLE. THIS SHOULD BE INVESTIGATED, AND FORD NEEDS TO BE HELD LIABLE.

Incident: October 26, 2016 · Filed: October 26, 2016

THE ABS SYSTEM TURN OFF, TOOK TO SHOP THEY COULD NOT FINE TROUBLE IT HAD RESET. TODAY SAME THING ABS TURN OFF. WILL TAKE IT IN IF IT DOES NOT RESET. BOTH TIMES THAT IT TURN OFF CAR WAS PARKED AND I WAS JUST STARTING IT TO LEAVE..*I WOULD SEE A WARNING THAT SAYS 'REGEN BRAKE FAILURE.' *THE ABS JUST WENT OUT ONE DAY WHILE COMING HOME FROM THE STORE, AND WOULD RESET WHEN THE CAR SAT FOR A WHILE. AND SYRE WAS NOT FUN TO DRIVE, BUT UNLESS IT STAYED OFF THERE WAS NOT MUCH THEY COULD DO AT FORD TO FINE OUT WHAT WAS GOING ON. IT WENT OFF AND STAYED OFF AND THEN FORD FIXED IT, REPLACED THE ABS MODULE IT HAS BEEN O.K. SINCE THEN. I DID NOT LIKE THE PRICE OF THE REPAIR AT $1933.03. I DO NOT THINK A WOMEN WOULD BE ABLE TO STOP HER CAR IF THIS HAPPEN TO HER WHILE DRIVING YOU NEED TOO MUCH PUSH ON THE BRAKE TO STOP EVEN WHEN GOING SLOW, AND IF GOING THE SPEED POSTED TWO FEET MAYBE*SMCH