NHTSA vehicle safety data

2021 Keystone Arcadia Recalls & Complaints

The 2021 Keystone Arcadia has 1 NHTSA recall campaign and 5 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Keystone dealer.

NHTSA recall and complaint data for the 2021 Keystone Arcadia. Recall data is refreshed daily from NHTSA.

2021 Keystone Arcadia owner complaints

Owners have filed 5 complaints with NHTSA about the 2021 Keystone Arcadia, describing incidents dated August 9, 2021 to January 5, 2023.

Most-cited components

Service Brakes 5 complaints
Electrical System 3 complaints
Engine 1 complaint
Exterior Lighting 1 complaint

Of the 5 complaints on file, 1 reports a fire (owner-reported, not verified by NHTSA).

Newest complaints

ODI #11530882 · Filed July 7, 2023
Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.
ODI #11506463 · Filed February 9, 2023
The contact owns a 2021 Keystone Arcadia. The contact stated that while driving over bumps at slower speeds, the "Trailer Brakes disconnected, and check Trailer wiring" messages were displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the brakes were not…
ODI #11479381 · Filed August 15, 2022
Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected

Read all 5 complaints

Missing Backer Board Behind Cabinet

NHTSA #23V376000 · Structure · NHTSA notice

Reported May 26, 2023 · Keystone RV Company

Potentially affected: 632 vehicles

Repair completion: 60.14% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Keystone campaign 23-444 · Owners notified June 16, 2023

Defect description

Keystone RV Company (Keystone) is recalling certain 2021-2023 Arcadia travel trailers. The backer board behind the cabinet for the wardrobe may not have been installed during production.

Safety consequence

A missing backer board may cause the wardrobe slide room to extend out of the opening, increasing the risk of injury.

Manufacturer remedy

Dealers will inspect and if necessary, install steel brackets to stop the slide room when opening, free of charge. Owner notification letters were mailed July 16, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-444.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

try.vin has no NCAP crash-test rating on file for the 2021 Keystone Arcadia. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

5 owner complaints have been filed with NHTSA for the 2021 Keystone Arcadia.

Electrical System; Exterior Lighting; Service Brakes

ODI #11530882

Incident: January 5, 2023 · Filed: July 7, 2023

Loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. There are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media.

Service Brakes

ODI #11506463

Incident: August 9, 2021 · Filed: February 9, 2023

The contact owns a 2021 Keystone Arcadia. The contact stated that while driving over bumps at slower speeds, the "Trailer Brakes disconnected, and check Trailer wiring" messages were displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the warning message continued to reappear while driving at slower speeds. The contact stated that the fender skirts detached while driving. The vehicle was taken to another independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the mechanic, where it remained awaiting diagnosis and repairs. The manufacturer was made aware of the failure. The failure mileage was unknown.

Electrical System; Service Brakes

ODI #11479381

Incident: August 15, 2022 · Filed: August 15, 2022

Trailer brakes get disconnected. Did not have any trailer brakes. Been to dealer 3 times still not fixed. I get a message in truck saying trailer brakes disconnected

Electrical System; Service Brakes

ODI #11470954

Incident: June 25, 2022 · Filed: June 25, 2022

The trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound I-24 outside of Chattanooga. This happened 2-3 weeks prior while on a mountain downgrade outside of St. Mary, MT to the left rear trailer tire. Multiple Keystone Arcadia owners in an Arcadia FaceBook group have reported the same (as well as other) issues with their trailer breaks. Had we not had our truck tell us the trailer wiring was disconnected, we could have been killed—or killed someone else. I have photo and video evidence showing the issue and posted about this issue in the Arcadia Facebook group and the manufacturer is aware of the issues with the trailer breaks. There were no warning signs ahead of time that this would happen to the tire as inspection this morning showed the wiring intact. The Keystone is a new product that was released in 2021 and has been plagued with problems since it’s release.

Service Brakes; Engine

ODI #11465450

Fire

Incident: April 18, 2022 · Filed: May 20, 2022

The contact owns a 2021 Keystone Arcadia Fifth Wheel 3660RL. The contact stated that while the fifth wheel was being towed, the brakes became inoperable. The check wiring and trailer connected check message was displayed. The contact stated there was abnormal whining and tapping noise detected. The contact called the local dealer who informed the auto-reset breaker was causing the noise. The contact's wife called him and informed him there was an abnormal burning odor in the vehicle and it caught fire. A person at the RV park was able to unplug the Fifth wheel from the power unit. There were no reported injuries. The fire department extinguished the fire. The police were on the scene and a report was filed. The front battery and wires were fired and damaged. The vehicle was towed to an independent lot. The manufacturer was notified but no further assistance was provided. The failure mileage was unknown.

Other Keystone Arcadia model years

Check your 2021 Keystone Arcadia VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Keystone Arcadia at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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