2007 Jaguar XKR Recalls & Complaints

Incident: January 16, 2008 · Filed: November 27, 2008

I PURCHASED A BRAND NEW JAGUAR XKR CONVERTIBLE FROM MY LOCAL JAGUAR DEALER ON 1ST AUGUST 2007. SHORTLY AFTERWARDS, WHILST DRIVING ON THE MOTORWAY I ACCELERATED TO OVERTAKE A CAR IN THE MIDDLE LANE. WHEN I RELEASED MY FOOT FROM THE ACCELERATOR, THE CAR CONTINUED TO GO FAST. IT WOULD NOT SLOW DOWN. I APPLIED THE BRAKES AND THE CAR MOMENTARILY APPEARED TO SLOW DOWN BUT THE SHEER POWER OF THE ENGINE CONTINUED TO MAKE THE CAR GO FASTER. THE ONLY WAY I COULD STOP THE CAR, WAS TO PUT THE GEARSTICK INTO PARK AND PRESS THE START/STOP BUTTON. I TOOK THE CAR BACK TO THE DEALERS AND THEY SAID THERE WAS NOTHING WRONG WITH IT BUT THEY RESET THE COMPUTER. THIS SAME PROBLEM HAS HAPPENED ON A FEW OCCASIONS. THE LAST TIME WAS ON 16TH JANUARY 2008 WHICH WAS THE LAST TIME I DROVE THE CAR. THE CAR WENT BACK TO THE DEALERS AND THAT IS WHERE IT REMAINS SOME 10 MONTHS LATER .I HAVE 3 WITNESSES INCLUDING MY WIFE AND A TRAFFIC COP WHO WERE BOTH IN THE CAR ON SEPARATE OCCASIONS. I HAD A MEETING WITH JAGUAR CARS UK AND THE DEALERS BACK IN AUGUST, BUT THEY FAILED TO PROVE ANYTHING. A COURT CASE IS ARRANGED FOR 7TH AND 8TH JANUARY 2009. *TR

Incident: March 25, 2008 · Filed: June 15, 2008

MY WIFE AND I NEARLY SUFFERED A FATAL ACCIDENT OWING TO WHAT TURNED-OUT TO BE A KNOWN DEFECT IN THE JAGUAR MOTOR MANAGEMENT SOFTWARE RESIDENT IN OUR AND LIKELY EVERY 2007 AND LATER SUPERCHARGED JAGUAR ENGINE. OUR AUTOMOBILE, WITH 2800 MILES ON THE ODOMETER, WITHOUT WARNING WENT FROM ACCELERATING INTO THE IDLE MODE AND THEN REMAINED UNRESPONSIVE TO THROTTLE INPUT PLACING THE AUTOMOBILE IN A DEADLY 'T-BONE,' FORTUNATELY, THE DRIVER OF THE LINCOLN SUV (I CAN STILL SEE THE GRILL IN THE PASSENGER WINDOW AND HEAR MY WIFE'S SCREAMS), MANAGED TO STOP HIS VEHICLE JUST INCHES FROM THE PASSENGER DOOR. JAGUAR CALLS THE CONDITION THAT DISABLED THE CAR WITHOUT WARNING ITS "LIMP MODE." THE 'LIMP MODE' WAS FURTHER DESCRIBED BY THE DEALER AND A REPRESENTATIVE OF JAGUAR MANAGEMENT AS 'A MEANS OF PROTECTING A DRIVE-BY-WIRE ENGINE FROM DAMAGE.' SUBSEQUENT CORRESPONDENCE AND INCREDIBLY UNPRODUCTIVE AND ILL-INFORMED WITH CONVERSATIONS WITH JAGUAR OFFICIALS IN NEW JERSEY REVEALS THAT WHILE THEY TOO KNOW THIS CONDITION EXISTS THEY INTEND TO DO ABSOLUTELY NOTHING ABOUT IT UNLESS A CUSTOMER COMPLAINS. GIVEN ALL THE ABOVE AND A GREAT DEAL MORE, I REQUEST ODI, IN THE INTERESTS OF AMERICAN PUBLIC SAFETY AND TO ENFORCE CORPORATE INTEGRITY AND RESPONSIBILITY LAWS; REQUIRE JAGUAR TO CONDUCT A PUBLIC, IMMEDIATE RECALL AND PERMANENT REPAIR OF ALL VEHICLES EQUIPPED WITH THE DEFECTIVE SOFTWARE, AND FURTHER, THAT JAGUAR BE REQUIRED TO CERTIFY IN WRITING TO EVERY OWNER AND PERSPECTIVE BUYER A PERMANENT FIX TO THE PROBLEM HAS BEEN MADE AND THAT JAGUAR WILL REMAIN ACCOUNTABLE FOR ENSURING SUCH FOR THE LIFE OF THE VEHICLE. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. I HAVE A GREAT DEAL OF INCREDIBLE DOCUMENTATION ON THE INCIDENT AND SUBSEQUENT DISCUSSIONS WITH JAGUAR OFFICIALS. I LOOK FORWARD TO WORKING WITH ODI TO QUICKLY AND PERMANENTLY RESOLVE IT. *TR