2019 Jaguar XE Recalls & Complaints

Incident: August 6, 2026 · Filed: October 20, 2026

Technical Bulletin:TSBH299NAS3 / NAS20.11.001 H299 recall Hello, I am submitting this complaint regarding my 2019 Jaguar XE, which I purchased in 2026. After experiencing issues with the vehicle, I had a diagnostic check performed. The findings indicated that the vehicle needs a variable camshaft timing VCT solenoid replacement. Based on the diagnostic findings, my vehicle appears to be experiencing the same issue addressed in Jaguar technical bulletin TSBH299NAS3. I contacted Jaguar Customer Service to inquire about coverage for this repair. However, I was advised that my vehicle’s VIN is not included in the H299 recall. When I explained that my vehicle is experiencing the same issue addressed by the bulletin, Jaguar Customer Service advised me to submit a complaint to NHTSA in an attempt to have the matter reviewed and potentially resolved. I am concerned that my vehicle is experiencing a mechanical issue addressed by an existing Jaguar technical bulletin, yet I am being denied solely because my VIN is not included. I believe vehicle owners experiencing the same defect should receive fair consideration, particularly when the issue has already been identified by the manufacturer. I respectfully request that NHTSA review this matter. Thank you so much

Incident: August 21, 2026 · Filed: September 7, 2026

I am concerned that a potentially serious engine/timing-system defect may exist in my 2019 Jaguar XE R-Sport 2.0L Ingenium gasoline engine (64,820 miles). Jaguar Service Action H299 addresses VCT solenoids on certain 2018–2020 XE models, and my VIN falls within the identified VIN range. In August 2026, my vehicle developed a VCT/camshaft-related fault. An independent Jaguar/Land Rover repair facility replaced the camshaft adjuster solenoids, but the problem persisted as indicated by the engine service light. The vehicle then began running noticeably rougher and developed a rattling noise every time the engine is started. The repair facility recommended approximately upper timing-chain-related repairs, which I declined. Jaguar North America referred me to an authorized Jaguar retailer, which has advised me not to drive the vehicle because of the rough running and rattling. The earliest diagnostic appointment is September 21, 2026, and I have been advised repairs could potentially cost approximately 10,000 or more. I request that NHTSA document and investigate whether these VCT/timing-system problems represent a broader safety-related defect in affected Jaguar XE vehicles.

Filed: June 2, 2026

Subject: 2019 Jaguar XE – Recall H535 Did Not Restore Rear Camera Function I own a 2019 Jaguar XE that experienced rear-view camera failure consistent with Recall H535 regarding rear camera wiring issues. My rear camera stopped functioning before recall service, which is why I brought the vehicle to the dealer. After performing the recall repair, the dealer advised that the camera itself may have failed and may require replacement outside the recall remedy. My concern is that the recall-related condition either caused or contributed to the camera failure, and the recall remedy has not restored operation of the rear visibility system. Vehicle Information: * Year/Make/Model: 2019 Jaguar XE * Recall Number: H535 Current Condition: * Rear camera remains inoperative / camera function has not been restored after recall service. * Dealer indicated camera replacement may be needed separately. * I am requesting review of whether the recall remedy adequately addresses failures associated with this defect and whether damage caused by the recall condition is being excluded from repair coverage. Supporting documentation available: Contact Van Nuys Galpin Jaguar for details

Incident: March 3, 2025 · Filed: October 28, 2025

The contact owns a 2019 Jaguar XE. The contact received notification of NHTSA Campaign Number: 25V017000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident: July 11, 2025 · Filed: August 12, 2025

I am the owner of a 2019 Jaguar XE with fewer than 50,000 miles on it. On July 11th, 2025, the check engine light came on, prompting me to drive straight to the Jaguar dealership for diagnostic evaluation. Upon inspection, I was informed that I needed a new timing chain, sprockets, and coolant pump. Shortly after, I became aware of Technical Service Bulletin (TSB) #H299NAS2, issued by Jaguar on December 22, 2020. This TSB acknowledged an issue with the Variable Camshaft Timing Solenoids and instructed dealers to perform repairs under warranty by October 31, 2022. A second TSB was issued on March 18, 2020 for "insufficient wear on of Variable Camshaft Timing solenoid bush". Despite multiple service visits to the dealership within this specified timeframe, Jaguar failed to address this issue on my vehicle, resulting in a premature safety defect. This defect has now rendered my vehicle unsafe for operation. In response, I filed a repair assistance claim with Jaguar on July 17th. I diligently followed up on the status of my claim via email on July 22nd, July 29th, August 1st, and August 4th. Each time, I was informed that the claim was still under review, with no estimated timeline provided for the review process. On August 8th, three weeks after submitting my claim, I sent a formal request for an update and requested a loaner vehicle if the review process was to be prolonged. I received no response. I reiterated this request on August 9th, again to no avail. On August 11th, I submitted a third request, which has also gone unanswered.

Incident: July 28, 2025 · Filed: July 28, 2025

The contact owns a 2019 Jaguar XE. The contact received notification of NHTSA Campaign Number: 25V017000 (Back Over Prevention, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Incident: March 18, 2025 · Filed: March 18, 2025

The contact owns a 2019 Jaguar XE. The contact stated that while reversing, the back over prevention camera failed to display an image, compromising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the back-over prevention camera wiring harness. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V017000 (Back Over Prevention, Electrical System); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

Incident: June 26, 2024 · Filed: June 26, 2024

The contact owns a 2019 Jaguar XE. The contact stated that while reversing, the rearview camera image failed to appear on the display. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where the contact was informed that a fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V501000 (Back Over Prevention); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 26,000.