2013 Infiniti JX Recalls, Ratings & Complaints

Incident: December 2, 2015 · Filed: February 16, 2021

TL* THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT STATED WHILE DRIVING AT 25 MPH THE VEHICLE WOULD SHUTTER. THE VEHICLE WAS TAKEN TO PRIORITY INFINITI OF GREENBRIER (1812 GREENBRIER PKWY, CHESAPEAKE, VA 23320) WHERE THE VEHICLE WAS DIAGNOSED AS THE TRANSMISSION NEEDING TO BE REPLACED. THE TRANSMISSION WAS REPLACED. THE CONTACT STATED A WEEK LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER THREE MORE TIMES TO GET DIAGNOSED IN WHICH THE ALTERNATOR AND SPARK PLUGS WERE REPLACED BUT THE FAILURE STILL CONTINUED HOWEVER, THE LAST TIME THE VEHICLE STARTED TO SMOKE AND WAS CURRENTLY AND THE DEALER AWAITING DIAGNOSED AND REPAIRS. THE CONTACT STATED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE VIN WAS NOT AVAILABLE.

Incident: April 23, 2019 · Filed: April 23, 2019

THERE IS A POIGNANT BURNING SMELL WHEN MY 2013 JX35 IS FULLY WARMED UP, STOPPED AT LIGHT OR STATIONARY. WAS ABLE TO OBSERVE CLEAR OILY SUBSTANCE ON THE RUBBER SECTION/SIDE OF THE POWER STEERING LINES WHERE IT IS HELD BY THE WHITE FACTORY CONNECTOR AT THE FIREWALL. THE SAME CLEAR SUBSTANCE TRAVELS DOWN CENTRALLY OVER THE CROSS-MEMBER AND ONTO THE HOT EXHAUST SYSTEM AND SMOLDERS/BURNS. THIS APPEARS TO BE A VERY SIMILAR PROBLEM AS THE NISSAN 2013/2014 MURANO CAMPAIGN NUMBER IS: 17V184000. DEALER HAS CONFIRMED LEAK IS POWER-STEERING FLUID AND LINE SHOULD BE REPLACED AT OWNER'S EXPENSE. OWNER'S CONTENTION IS THIS IS A SAFETY HAZARD EFFECTING MY AND OTHER UNITS INCLUDING THE NISSAN PATHFINDER. ALL ARE BASED ON MURANO PLATFORM.

Incident: July 5, 2018 · Filed: July 31, 2018

TL* THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT STATED THAT THE HEADLIGHT LENSES HAD WATER VAPOR ON THE INSIDE, WHICH OBSCURED THE CONTACT'S VISIBILITY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS TAKEN TO RAY CATENA INFINITI OF EDISON (900 US-1, EDISON, NJ 08817, 732-603-9600) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,500.

Incident: February 15, 2018 · Filed: March 9, 2018

COOLING FAN ASSEMBLY -PART NUMBER 214813JADE - MOTOR ASSY- FAN HAD TO BE REPLACED TWICE WITHIN A FIVE YEAR PRIOR. FAN ASSEMBLY PREVENTS THE CAR FROM OVERHEATING. THE PART WENT OUT AT FIRST TIME AT APPROXIMATELY 65,000 MILES AND AGAIN AT APPROXIMATELY 90,000 MILES BUT LESS THAN 5 YEARS. THE REPLACEMENT WARRANTY WAS ONLY FOR 1 YEAR OR 12,000.00 MILE WHICH EVER CAME FIRST.

Incident: January 1, 2018 · Filed: March 8, 2018

TL* THE CONTACT OWNS A 2013 INFINITI JX. WHILE DRIVING AT VARIOUS SPEEDS IN LOCAL TRAFFIC, THE VEHICLE SHUTTERED AND VIBRATED BEFORE RETURNING TO NORMAL. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO PROSPECT AUTO REPAIR WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND WOULD NEED TO BE REBUILT. THE MECHANIC WAS NOT SURE IF THE TRANSMISSION FAILURE WAS CAUSED BY THE TRANSMISSION DRIVE TRAIN OR THE TRANSMISSION VALVE BODY. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 106,000.

Incident: April 1, 2017 · Filed: April 7, 2017

TL* THE CONTACT OWNS A 2013 INFINITI JX. WHILE DRIVING 65 MPH, THERE WAS AN INCREASE IN THE ENGINE RPMS AND THE VEHICLE HESITATED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

Incident: March 15, 2017 · Filed: March 29, 2017

TL* THE CONTACT OWNS A 2013 INFINITI JX. WHILE TURNING AT VARIOUS SPEEDS, THE VEHICLE HESITATED AND SHUDDERED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR COUPLER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

Incident: May 24, 2016 · Filed: March 1, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Incident: May 26, 2016 · Filed: November 16, 2016

TL* THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Incident: June 11, 2016 · Filed: August 15, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.