NHTSA vehicle safety data

2011 Four Winds Serrano Recalls & Complaints

The 2011 Four Winds Serrano has 2 NHTSA recall campaigns and 2 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Four Winds dealer.

NHTSA recall and complaint data for the 2011 Four Winds Serrano. Recall data is refreshed daily from NHTSA.

2011 Four Winds Serrano owner complaints

Owners have filed 2 complaints with NHTSA about the 2011 Four Winds Serrano, describing incidents dated August 19, 2011 to April 8, 2013.

Most-cited components

Visibility/Wiper 2 complaints

Newest complaints

ODI #10511082 · Filed May 8, 2013
WHILE DRIVING IN FLORIDA AFTER PURCHASING THE RV, I RAN INTO A LIGHT RAINSTORM. THE WINDSHIELD WIPERS WERE IN INTERMITTENT MODE AND STOPPED WORKING AFTER A FEW MINUTES OF OPERATION. I COULDN'T GET THE WIPERS TO WORK UNLESS I PUT THEM IN "FAST" MODE. AFTER THE RAIN STOPPED WE DROVE FOR ABOUT AN HOUR…
ODI #10490509 · Filed December 30, 2012
WHILE DRIVING IN A LIGHT RAIN WITH THE WINDSHIELD WIPERS IN PULSE MODE, THEY STOPPED WORKING. WAS NOT ABLE TO GET WORKING EXCEPT IN HIGH SPEED MODE. AFTER STOPPING IN REST AREA FOR APPROXIMATELY 20 MINUTES, THEY BEGAN TO WORK AGAIN UNTIL BACK ON THE ROAD. AFTER APPROXIMATELY 15 MINUTES THEY QUITE…

Read all 2 complaints

Transfer Switch may Overheat

NHTSA #15V698000 · Electrical System · NHTSA notice

Reported October 23, 2015 · Thor Motor Coach

Potentially affected: 503 vehicles

Repair completion: 11.33% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Manufacturer campaign RC000106 · Owners notified November 23, 2015 · Vehicles built May 2, 2009 – September 1, 2010 (per NHTSA) · Recall influenced by NHTSA's Office of Defects Investigation

Defect description

Thor Motor Coach (TMC) is recalling certain model year 2009-2011 Four Winds Hurricane and Windsport, 2009-2010 Four Winds Mandalay, 2010 Four Winds Magellan, and 2010-2011 Four Winds Serrano motorhomes manufactured May 2, 2009, to September 1, 2010. The affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail when exposed to elevated electrical loads and used in higher ambient temperatures.

Safety consequence

As the transfer switch fails, it may overheat, increasing the risk of a fire.

Manufacturer remedy

TMC will notify owners, and dealers will replace the Iota ITS-50R transfer switch with a transfer switch from another manufacturer, free of charge. The recall began on November 23, 2015. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000106.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

REFRIGERATORS/POSSIBLE FIRE

NHTSA #10V563000 · Equipment — Recreational Vehicle/Trailer · NHTSA notice

Reported November 16, 2010 · THOR MOTOR COACH

Potentially affected: 3,488 vehicles

Owners notified January 12, 2011 · Vehicles built May 3, 2004 – September 21, 2010 (per NHTSA)

Defect description

TMC IS RECALLING CERTAIN MODEL YEAR 2004-2011 DAMON AND FOUR WINDS RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.

Safety consequence

THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK, MAY NOT SHUT-OFF IN SUFFICIENT TIME TO PREVENT A FIRE.

Manufacturer remedy

TMC IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL NFORMATION. THE RECALL BEGAN ON JANUARY 12, 2011. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR THOR MOTOR COACH AT 1-877-855-2867.

Notes

OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .

try.vin has no NCAP crash-test rating on file for the 2011 Four Winds Serrano. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

2 owner complaints have been filed with NHTSA for the 2011 Four Winds Serrano.

Visibility/Wiper

ODI #10511082

Incident: April 8, 2013 · Filed: May 8, 2013

WHILE DRIVING IN FLORIDA AFTER PURCHASING THE RV, I RAN INTO A LIGHT RAINSTORM. THE WINDSHIELD WIPERS WERE IN INTERMITTENT MODE AND STOPPED WORKING AFTER A FEW MINUTES OF OPERATION. I COULDN'T GET THE WIPERS TO WORK UNLESS I PUT THEM IN "FAST" MODE. AFTER THE RAIN STOPPED WE DROVE FOR ABOUT AN HOUR AND RAN INTO ANOTHER RAIN SHOWER. THE WIPERS STARTED WORKING AGAIN IN INTERMITTENT MODE WHEN WE RAN INTO ANOTHER RAIN SHOWER. WITHIN TWO OR THREE MINUTES, THEY STOPPED WORKING EXCEPT IN "FAST" MODE. A SERVICE TECHNICIAN AT A CAMPING WORLD SERVICE CENTER SAID HE HEARD ABOUT THIS PROBLEM AND BELIEVED WATER WAS LEAKING IN AROUND THE WIPER MOUNTING POINT ON THE COACH AND CAUSING A SHORT IN THE MOTOR MECHANISM. *TR

Visibility/Wiper

ODI #10490509

Incident: August 19, 2011 · Filed: December 30, 2012

WHILE DRIVING IN A LIGHT RAIN WITH THE WINDSHIELD WIPERS IN PULSE MODE, THEY STOPPED WORKING. WAS NOT ABLE TO GET WORKING EXCEPT IN HIGH SPEED MODE. AFTER STOPPING IN REST AREA FOR APPROXIMATELY 20 MINUTES, THEY BEGAN TO WORK AGAIN UNTIL BACK ON THE ROAD. AFTER APPROXIMATELY 15 MINUTES THEY QUITE AGAIN EXCEPT IN HIGH SPEED MODE. THE PROBLEM ALSO OCCURRED IN OCTOBER 2011 DURING TRIP TO EAST COAST. ON JUNE 25, 2012 AT 6,345 MILTES TOOK RV TO WORKHORSE WARRANTY CENTER FOR REPAIR. WIPER MODULE AND MOTOR WAS REPLACED. ON TRIP TO FLORIDA THE FIRST OF NOVEMBER 2012, THEY AGAIN STOPPED WORKING EXCEPT FOR THE HIGH SPEED MODE AT THE FIRST SIGN OF RAIN. HAVE TALKED TO OTHER OWNERS OF RVS WITH WORKHORSE CHASSIS AND THEY ARE ALSO HAVING TO SAME PROBLEMS. *TR

Other Four Winds Serrano model years

Check your 2011 Four Winds Serrano VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Four Winds Serrano at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

Check a Four Winds VIN