NHTSA vehicle safety data

2004 Four Winds Mandalay Recalls & Complaints

The 2004 Four Winds Mandalay has 5 NHTSA recall campaigns and 2 owner complaints on file as of November 3, 2026. Recall repairs are usually free at an authorized Four Winds dealer.

NHTSA recall and complaint data for the 2004 Four Winds Mandalay. Recall data is refreshed daily from NHTSA.

Pre-purchase inspection checklist → Reliability & 5-year cost forecast →

2004 Four Winds Mandalay owner complaints

Owners have filed 2 complaints with NHTSA about the 2004 Four Winds Mandalay, describing incidents dated May 10, 2009 to July 11, 2014.

Most-cited components

Visibility/Wiper 2 complaints

Newest complaints

ODI #10714332 · Filed May 4, 2015
I BOUGHT A 2004 MANDALAY, VALUED AT $150,000 FROM RCD SALES IN 7/14. WHEN I BOUGHT IT, HAD 2 BROKEN WINDSHIELDS AND THE CONTRACT STATED RCD WOULD REPLACE THEM. RICHARDSON GLASS INSTALLED BOTH. AT THAT TIME I WAS TOLD THAT THE 2004 MANDALAY (AND 05) HAD A FACTORY PROBLEM WITH THE STRUCTURAL FRONT…
ODI #10349105 · Filed August 12, 2010
RV WINDSHIELD POPS OUT ON PASSENGER SIDE UPPER CORNER= HAS BEEN RESET TWICE IN LAST YEAR. PREVIOUS OWNERS ALSO HAD SAME PROBLEMS.THIS IS A SAFETY CONCERN=MANUFACTURE FOUR WINDS WILL NOT FIX PROBLEM ON 2004 MANDALAY BEING IT IS OUT OF WARRANTY AND LAST COMPLAINT ON WINDSHIELD WAS 2007. RV WAS A REPO…

Read all 2 complaints

REFRIGERATORS/POSSIBLE FIRE

NHTSA #10V563000 · Equipment — Recreational Vehicle/Trailer · NHTSA notice

Reported November 16, 2010 · THOR MOTOR COACH

Potentially affected: 3,488 vehicles

Owners notified January 12, 2011 · Vehicles built May 3, 2004 – September 21, 2010 (per NHTSA)

Defect description

TMC IS RECALLING CERTAIN MODEL YEAR 2004-2011 DAMON AND FOUR WINDS RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.

Safety consequence

THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK, MAY NOT SHUT-OFF IN SUFFICIENT TIME TO PREVENT A FIRE.

Manufacturer remedy

TMC IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL NFORMATION. THE RECALL BEGAN ON JANUARY 12, 2011. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR THOR MOTOR COACH AT 1-877-855-2867.

Notes

OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .

REFRIGERATOR/DOMETIC

NHTSA #08V368000 · Equipment — Recreational Vehicle/Trailer · NHTSA notice

Reported July 21, 2008 · FOUR WINDS INTERNATIONAL

Potentially affected: 1,633 vehicles

Owners notified October 22, 2008 · Vehicles built June 1, 2003 – July 31, 2007 (per NHTSA) · Recall influenced by NHTSA's Office of Defects Investigation

Defect description

FOUR WINDS IS RECALLING 1,633 MY 2004-2007 MANDALAY, MY 2005-2007 PRESIDIO, AND MY 2006-2007 VALENCIA MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Safety consequence

IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.

Manufacturer remedy

FOUR WINDS IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR FOUR WINDS AT 1-800-860-5658.

Notes

CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

STEERING GEAR SPACER/FREIGHTLINER/ZF

NHTSA #07V584000 · Steering — Gear Box — Shaft Pitman · NHTSA notice

Reported December 19, 2007 · FOUR WINDS INTERNATIONAL

Potentially affected: 1,174 vehicles

Vehicles built September 9, 2003 – September 27, 2007 (per NHTSA) · Recall influenced by NHTSA's Office of Defects Investigation

Defect description

ON CERTAIN MOTOR HOMES BUILT ON FREIGHTLINER CHASSIS AND EQUIPPED WITH ZF MODEL 8018 STEERING GEARS, THESE GEARS MAY HAVE BEEN ASSEMBLED WITH THE INCORRECT RECIRCULATING BALL SPACER. THIS COULD POTENTIALLY ALLOW THE RECIRCULATING BALLS TO ESCAPE FROM THE RECIRCULATING BALL CIRCUIT RESULTING IN A LOSS OF STEERING.

Safety consequence

THE OPERATOR MAY NOTICE HIGHER REQUIRED STEERING WHEEL INPUTS, OR THE NEED FOR MORE STEERING WHEEL ADJUSTMENTS WHILE DRIVING IN A STRAIGHT LINE IN COMBINATION WITH METALLIC CRACKING NOISES PRIOR TO A LOSS OF STEERING. LOSS OF STEERING COULD RESULT IN A VEHICLE CRASH.

Manufacturer remedy

FOUR WINDS IS WORKING WITH FREIGHTLINER AND ZF TO REPLACE THE STEERING GEAR FREE OF CHARGE (PLEASE SEE 07V343 AND 07E049). OWNERS MAY CONTACT FOUR WINDS AT 1-574-266-1111 OR FREIGHTLINER AT 1-800-547-0712.

Notes

CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.

REFRIGERATOR/DOMETIC

NHTSA #07V082000 · Equipment — Recreational Vehicle/Trailer · NHTSA notice

Reported March 5, 2007 · FOUR WINDS INTERNATIONAL

Potentially affected: 58 vehicles

Owners notified May 14, 2007 · Vehicles built April 18, 2003 – August 15, 2003 (per NHTSA)

Defect description

CERTAIN MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Safety consequence

RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.

Manufacturer remedy

FOUR WINDS WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157.

Notes

CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

FOUR WINDS/FMVSS 121/AIR BRAKES

NHTSA #04V377000 · Service Brakes, Air — Supply — Low Pressure Warning — Switch · NHTSA notice

Reported August 4, 2004 · FOUR WINDS INTERNATIONAL

Potentially affected: 60 vehicles

Vehicles built January 30, 2004 – June 14, 2004 (per NHTSA)

Defect description

CERTAIN MOTOR HOMES DO NOT COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 121, 'AIR BRAKE SYSTEMS.' IN A SITUATION IN WHICH MULTIPLE ALARMS ARE ACTIVE, A CHECK ENGINE, STOP ENGINE, OR SIMILAR WARNING INDICATOR IS GIVEN PRIORITY OVER THE LOW AIR ALARM BY THE INSTRUMENT SYSTEM CONTROLLER SOFTWARE. IF THE OPERATOR DOES NOT ACKNOWLEDGE THESE HIGHER PRIORITY ALARMS, A LOW AIR ALARM MAY NOT BE DISPLAYED.

Safety consequence

A VEHICLE COULD BE DRIVEN WITH THE AIR PRESSURE BELOW 60 PSI WITHOUT THE LOW AIR WARNING SOUNDING, WHICH COULD RESULT IN A CRASH.

Manufacturer remedy

FREIGHTLINER DEALERS WILL RE-FLASH THE SOFTWARE. OWNERS SHOULD FREIGHTLINER AT 1-800-547-0712 OR FOUR WINDS AT 1-574-266-1111.

Notes

CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).

try.vin has no NCAP crash-test rating on file for the 2004 Four Winds Mandalay. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

2 owner complaints have been filed with NHTSA for the 2004 Four Winds Mandalay.

Visibility/Wiper

ODI #10714332

Incident: July 11, 2014 · Filed: May 4, 2015

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

Visibility

ODI #10349105

Incident: May 10, 2009 · Filed: August 12, 2010

RV WINDSHIELD POPS OUT ON PASSENGER SIDE UPPER CORNER= HAS BEEN RESET TWICE IN LAST YEAR. PREVIOUS OWNERS ALSO HAD SAME PROBLEMS.THIS IS A SAFETY CONCERN=MANUFACTURE FOUR WINDS WILL NOT FIX PROBLEM ON 2004 MANDALAY BEING IT IS OUT OF WARRANTY AND LAST COMPLAINT ON WINDSHIELD WAS 2007. RV WAS A REPO. I PURCHASED RV IN 2009. WINDSHIELD HAS POPPED OUT TWICE . *TR

Other Four Winds Mandalay model years

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