NHTSA campaign 24V807000 · Manufacturer campaign 2024110002
Mercedes-Maybach and Mercedes Benz Recall 24V-807: Disabled Emergency Call System
NHTSA recall 24V807000 (Manufacturer campaign 2024110002) was reported by Mercedes-Benz USA, LLC on October 25, 2024, with 21 vehicles potentially affected (per NHTSA). NHTSA's record lists the Mercedes-Maybach S 580, Mercedes Benz S 500 and Mercedes Benz S 580 for the 2021 model year. Owners were notified on December 6, 2024, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 24V807000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 24V807000 (also written 24V-807 or 24V807)
- Filed by
- Mercedes-Benz USA, LLC
- Manufacturer campaign number
- 2024110002
- Report received
- Potentially affected
- 21 vehicles (per NHTSA)
- Component
- Communication — Auto Crash Notification
- Owners notified
Repair completion: 57.14% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 24V807000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Mercedes-Maybach
Mercedes-Maybach S 580
Mercedes Benz
All Mercedes Benz recallsNHTSA's recall notice
As NHTSA's recall record states it for campaign 24V807000.
Defect description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
Safety consequence
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
Manufacturer remedy
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Sources
Official NHTSA notice for recall 24V807000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.