NHTSA campaign 24V372000 · Manufacturer campaign 2024060002
Mercedes-Maybach and Mercedes Benz Recall 24V-372: High-Voltage Battery May Shutdown Unexpectedly
NHTSA recall 24V372000 (Manufacturer campaign 2024060002) was reported by Mercedes-Benz USA, LLC on May 28, 2024, with 14,912 vehicles potentially affected (per NHTSA). NHTSA's record lists the Mercedes Benz EQE SUV 350 4Matic, Mercedes Benz EQE SUV 350+, Mercedes Benz EQE SUV 500 4Matic and more for model years 2023–2025. Owners were notified on July 5, 2024, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 24V372000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 24V372000 (also written 24V-372 or 24V372)
- Filed by
- Mercedes-Benz USA, LLC
- Manufacturer campaign number
- 2024060002
- Report received
- Potentially affected
- 14,912 vehicles (per NHTSA)
- Component
- Electrical System — Propulsion System — Traction Battery — Management System/Energy Control Module (BMS/BECM) — Software
- Owners notified
Repair completion: 98.33% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 24V372000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Mercedes-Maybach
All Mercedes-Maybach recallsMercedes Benz
Mercedes Benz AMG EQE 53 4Matic
Mercedes Benz AMG EQE SUV 53 4Matic
Mercedes Benz AMG EQS 53 4Matic
Mercedes Benz EQE 350 4Matic
- 2024 · Vehicles built February 1, 2023 – May 11, 2024 (per NHTSA)
Mercedes Benz EQE 350+
- 2024 · Vehicles built February 1, 2023 – May 11, 2024 (per NHTSA)
Mercedes Benz EQE 500
Mercedes Benz EQE SUV 350 4Matic
Mercedes Benz EQE SUV 350+
Mercedes Benz EQE SUV 500 4Matic
Mercedes Benz EQS 450
- 2024 · Vehicles built February 1, 2023 – May 11, 2024 (per NHTSA)
Mercedes Benz EQS 580
Mercedes Benz EQS SUV 450 4Matic
Mercedes Benz EQS SUV 450+
Mercedes Benz EQS SUV 580 4Matic
NHTSA's recall notice
As NHTSA's recall record states it for campaign 24V372000.
Defect description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Safety consequence
A sudden loss of drive power increases the risk of a crash.
Manufacturer remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 24V372000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.