try.vin
Log in

NHTSA campaign 23V687000 · Ford campaign 23S56

Ford Recall 23V-687: High Voltage Battery Contactor May Overheat

  • Recall influenced by NHTSA's Office of Defects Investigation

NHTSA recall 23V687000 (Ford campaign 23S56) was reported by Ford Motor Company on October 13, 2023, with 34,762 vehicles potentially affected (per NHTSA). NHTSA's record lists the Ford Mustang Mach-E for model years 2021–2022. Owners were notified on December 29, 2023, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 23V687000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Ford VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign
23V687000 (also written 23V-687 or 23V687)
Filed by
Ford Motor Company
Ford campaign number
23S56
Report received
Potentially affected
34,762 vehicles (per NHTSA)
Component
Electrical System — Propulsion System — Traction Battery — Management System/Energy Control Module (BMS/BECM)
Owners notified

Repair completion: 79.28% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 23V687000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Ford

All Ford recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 23V687000.

Defect description

Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.

Safety consequence

An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.

Manufacturer remedy

Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Sources

Official NHTSA notice for recall 23V687000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.