NHTSA campaign 22V365000
Mercedes-Maybach and Mercedes Benz Recall 22V-365: Disabled Emergency Call System
NHTSA recall 22V365000 was reported by Mercedes-Benz USA, LLC on May 20, 2022, with 242,722 vehicles potentially affected (per NHTSA). NHTSA's record lists the Mercedes Benz C 300, Mercedes Benz CLA 250, Mercedes Benz GLA 250 and more for model years 2017–2022. Owners were notified on July 8, 2022, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 22V365000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 22V365000 (also written 22V-365 or 22V365)
- Filed by
- Mercedes-Benz USA, LLC
- Report received
- Potentially affected
- 242,722 vehicles (per NHTSA)
- Component
- Electrical System — Software
- Owners notified
Repair completion: 90.61% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 22V365000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Mercedes-Maybach
All Mercedes-Maybach recallsMercedes Benz
Mercedes Benz A 220
Mercedes Benz AMG A35
Mercedes Benz AMG C43
Mercedes Benz AMG C63
Mercedes Benz AMG CLA35
Mercedes Benz AMG CLA45
Mercedes Benz AMG CLS53
Mercedes Benz AMG E53
Mercedes Benz AMG E63
Mercedes Benz AMG G63
Mercedes Benz AMG GLA 35
- 2021 · Vehicles built August 5, 2016 – February 18, 2022 (per NHTSA)
Mercedes Benz AMG GLA45
Mercedes Benz AMG GLB35
- 2021 · Vehicles built August 5, 2016 – February 18, 2022 (per NHTSA)
Mercedes Benz AMG GLC43
Mercedes Benz AMG GLC63
Mercedes Benz AMG GLE43
- 2019 · Vehicles built August 5, 2016 – February 18, 2022 (per NHTSA)
Mercedes Benz AMG GLE53
Mercedes Benz AMG GLE63
Mercedes Benz AMG GLS63
Mercedes Benz AMG GT
Mercedes Benz AMG GT C
Mercedes Benz AMG GT R
Mercedes Benz AMG GT S
Mercedes Benz AMG S63
Mercedes Benz AMG S65
Mercedes Benz AMG SL63
Mercedes Benz AMG SLC43
Mercedes Benz C 300
Mercedes Benz CLA 250
Mercedes Benz CLS 450
Mercedes Benz E 300
Mercedes Benz E 350
Mercedes Benz E 450
Mercedes Benz G 550
Mercedes Benz GLA 250
Mercedes Benz GLB 250
Mercedes Benz GLC 300
Mercedes Benz GLC 350
Mercedes Benz GLE 350
Mercedes Benz GLE 400
Mercedes Benz GLE 450
Mercedes Benz GLE 580
Mercedes Benz GLS450
Mercedes Benz GLS 450 4Matic
Mercedes Benz GLS 550
Mercedes Benz GLS580
Mercedes Benz GLS 580 4Matic
Mercedes Benz S 450
Mercedes Benz S 500
Mercedes Benz S 560
Mercedes Benz S 580
Mercedes Benz SL 450
Mercedes Benz SL 550
Mercedes Benz SLC 300
NHTSA's recall notice
As NHTSA's recall record states it for campaign 22V365000.
Defect description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Safety consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Manufacturer remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Sources
Official NHTSA notice for recall 22V365000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.