NHTSA campaign 21V989000 · Manufacturer campaign 2021120016
Mercedes Benz Recall 21V-989: Power Steering Assist May Fail
NHTSA recall 21V989000 (Manufacturer campaign 2021120016) was reported by Mercedes-Benz USA, LLC on December 17, 2021, with 1 vehicle potentially affected (per NHTSA). NHTSA's record lists the Mercedes Benz CLA 250 for the 2020 model year. Owners were notified on January 21, 2022, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 21V989000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Mercedes Benz VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 21V989000 (also written 21V-989 or 21V989)
- Filed by
- Mercedes-Benz USA, LLC
- Manufacturer campaign number
- 2021120016
- Report received
- Potentially affected
- 1 vehicle (per NHTSA)
- Component
- Steering — Electric Power Assist System
- Owners notified
Repair completion: 100% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 21V989000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Mercedes Benz
Mercedes Benz CLA 250
NHTSA's recall notice
As NHTSA's recall record states it for campaign 21V989000.
Defect description
Mercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.
Safety consequence
A sudden loss of power steering assist can increase the risk of a crash.
Manufacturer remedy
A dealer will inspect and repair the power supply connection, as necessary, free of charge. The owner notification letter was mailed January 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021120016.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Sources
Official NHTSA notice for recall 21V989000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.