NHTSA campaign 21V931000 · Manufacturer campaign 2022010003
Mercedes Benz Recall 21V-931: Infotainment System May Cause Driver Distraction
NHTSA recall 21V931000 (Manufacturer campaign 2022010003) was reported by Mercedes-Benz USA, LLC on November 29, 2021, with 227 vehicles potentially affected (per NHTSA). NHTSA's record lists the Mercedes Benz EQS 450, Mercedes Benz EQS 580, Mercedes Benz S 500 4Matic and more for model years 2021–2022. Owners were notified on January 25, 2022, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 21V931000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Mercedes Benz VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 21V931000 (also written 21V-931 or 21V931)
- Filed by
- Mercedes-Benz USA, LLC
- Manufacturer campaign number
- 2022010003
- Report received
- Potentially affected
- 227 vehicles (per NHTSA)
- Component
- Electrical System — Software
- Owners notified
Repair completion: 97.36% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 21V931000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Mercedes Benz
Mercedes Benz EQS 450
Mercedes Benz EQS 580
Mercedes Benz S 500 4Matic
Mercedes Benz S 580
NHTSA's recall notice
As NHTSA's recall record states it for campaign 21V931000.
Defect description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Safety consequence
Driver distraction can increase the risk of a crash.
Manufacturer remedy
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Sources
Official NHTSA notice for recall 21V931000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.