NHTSA campaign 21V055000 · Manufacturer campaign VSXHERMPOS
Daimler Vans USA, LLC Recall 21V-055: Inaccurate Vehicle Location for Emergency Services
NHTSA recall 21V055000 (Manufacturer campaign VSXHERMPOS) was reported by Daimler Vans USA, LLC on February 5, 2021, with 84,345 vehicles potentially affected (per NHTSA). NHTSA's record lists the Mercedes Benz Metris, Mercedes Benz Sprinter 1500, Mercedes Benz Sprinter 2500 and more for model years 2016–2020. Owners were notified on May 5, 2021, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 21V055000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Mercedes Benz VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 21V055000 (also written 21V-055 or 21V055)
- Filed by
- Daimler Vans USA, LLC
- Manufacturer campaign number
- VSXHERMPOS
- Report received
- Potentially affected
- 84,345 vehicles (per NHTSA)
- Component
- Electrical System — Software
- Owners notified
Repair completion: 97.29% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 21V055000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
NHTSA's recall notice
As NHTSA's recall record states it for campaign 21V055000.
Defect description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Safety consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Manufacturer remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 21V055000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.