NHTSA campaign 21V00J000 · Manufacturer campaign 2022010006
Mercedes Benz Recall 21V-00J: Disabled Emergency Call System
NHTSA recall 21V00J000 (Manufacturer campaign 2022010006) was reported by Mercedes-Benz USA, LLC on December 27, 2021, with 1,239 vehicles potentially affected (per NHTSA). NHTSA's record lists the Mercedes Benz EQS 450, Mercedes Benz S 500 4Matic and Mercedes Benz S 580 4Matic for the 2022 model year. Owners were notified on February 23, 2022, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 21V00J000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Mercedes Benz VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 21V00J000 (also written 21V-00J or 21V00J)
- Filed by
- Mercedes-Benz USA, LLC
- Manufacturer campaign number
- 2022010006
- Report received
- Potentially affected
- 1,239 vehicles (per NHTSA)
- Component
- Communication — Auto Crash Notification
- Owners notified
Repair completion: 92.09% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 21V00J000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Mercedes Benz
Mercedes Benz EQS 450
- 2022 · Vehicles built February 15, 2021 – December 4, 2021 (per NHTSA)
Mercedes Benz S 500 4Matic
- 2022 · Vehicles built February 15, 2021 – December 4, 2021 (per NHTSA)
Mercedes Benz S 580 4Matic
- 2022 · Vehicles built February 15, 2021 – December 4, 2021 (per NHTSA)
NHTSA's recall notice
As NHTSA's recall record states it for campaign 21V00J000.
Defect description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
Safety consequence
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Manufacturer remedy
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Sources
Official NHTSA notice for recall 21V00J000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.