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NHTSA campaign 20V554000 · Isuzu campaign V2004

Isuzu Technical Center of America, Inc. Recall 20V-554: Ground Cable On Starter Motor May Break

NHTSA recall 20V554000 (Isuzu campaign V2004) was reported by Isuzu Technical Center of America, Inc. on September 11, 2020, with 4,352 vehicles potentially affected (per NHTSA). NHTSA's record lists the Chevrolet 6500XD and Isuzu FTR for model years 2018–2021. Owners were notified on October 9, 2020, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 20V554000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Free VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign
20V554000 (also written 20V-554 or 20V554)
Filed by
Isuzu Technical Center of America, Inc.
Isuzu campaign number
V2004
Report received
Potentially affected
4,352 vehicles (per NHTSA)
Component
Electrical System — Starter Assembly
Owners notified

Repair completion: 90.46% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 20V554000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Chevrolet

All Chevrolet recalls

Isuzu

All Isuzu recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 20V554000.

Defect description

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2018-2021 FTR and Chevrolet 6500XD vehicles. The ground cable connecting the starter motor to the vehicle frame may break at the starter-side eyelet, resulting in an engine no-crank or slow-crank condition, causing the vehicle not to start.

Safety consequence

If the cable is broken and repeated attempts are made to start the vehicle, the starter may ground through the steel braiding of the power steering hose, allowing it to heat up and possibly rupture, increasing the risk of a fire.

Manufacturer remedy

Isuzu and Chevrolet will notify their respective owners and dealers to replace the ground cable and to inspect and replace the power steering hose is damage exists, free of charge. The recall began October 9, 2020. Isuzu owners may contact the Isuzu Customer Relations at 1-866-441-9638 and Chevrolet owners may contact the GM Medium Duty Truck assistance line at 1-800-862-4389. Isuzu's number for this recall is V2004.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Sources

Official NHTSA notice for recall 20V554000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.