NHTSA campaign 20V396000 · Chrysler campaign W09
Chrysler and Dodge Recall 20V-396: Brand Emblem and Securing Nuts May be Projectiles
NHTSA recall 20V396000 (Chrysler campaign W09) was reported by Chrysler (FCA US LLC) on July 7, 2020, with 925,239 vehicles potentially affected (per NHTSA). NHTSA's record lists the Dodge Nitro, Chrysler Town And Country and Dodge Grand Caravan for model years 2007–2011. Owners were notified on February 11, 2021, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 20V396000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 20V396000 (also written 20V-396 or 20V396)
- Filed by
- Chrysler (FCA US LLC)
- Chrysler campaign number
- W09
- Report received
- Potentially affected
- 925,239 vehicles (per NHTSA)
- Component
- Air Bags — Frontal — Driver Side — Inflator Module
- Owners notified
Repair completion: 27.66% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 20V396000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
NHTSA's recall notice
As NHTSA's recall record states it for campaign 20V396000.
Defect description
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Safety consequence
Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Manufacturer remedy
Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 20V396000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.