NHTSA campaign 20V369000 · Toyota campaign 20TB10 / 20TA10
Toyota Recall 20V-369: Hybrid System may Shutdown and cause Stall
NHTSA recall 20V369000 (Toyota campaign 20TB10 / 20TA10) was reported by Toyota Motor Engineering & Manufacturing on June 24, 2020, with 266,638 vehicles potentially affected (per NHTSA). NHTSA's record lists the Toyota Prius V and Toyota Prius for model years 2013–2017. Owners were notified on July 24, 2020, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 20V369000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Toyota VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 20V369000 (also written 20V-369 or 20V369)
- Filed by
- Toyota Motor Engineering & Manufacturing
- Toyota campaign number
- 20TB10 / 20TA10
- Report received
- Potentially affected
- 266,638 vehicles (per NHTSA)
- Component
- Hybrid Propulsion System — Inverter
- Owners notified
Repair completion: 90.16% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 20V369000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
NHTSA's recall notice
As NHTSA's recall record states it for campaign 20V369000.
Defect description
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013-2015 Prius and 2014-2017 Prius V vehicles not included in recall 18V-684. Excessive voltage in the Intelligent Power Module (IPM) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven.
Safety consequence
An unexpected hybrid power system shut down may increase the risk of a crash.
Manufacturer remedy
Toyota will notify owners, and dealers will perform a software update for the hybrid system. If the vehicle has experienced an inverter failure with certain hybrid system faults related to this condition, the inverter assembly will be repaired or replaced, prior to software update. All repairs will be performed free of charge. This recall began July 24, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB10 / 20TA10.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 20V369000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.