NHTSA campaign 19V867000
Mercedes Benz Recall 19V-867: Third Row Headrests May Not Function Properly
NHTSA recall 19V867000 was reported by Mercedes-Benz USA, LLC. on December 6, 2019, with 1 vehicle potentially affected (per NHTSA). NHTSA's record lists the Mercedes Benz GLE 450 for the 2020 model year. Owners were notified on February 11, 2020, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 19V867000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Mercedes Benz VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 19V867000 (also written 19V-867 or 19V867)
- Filed by
- Mercedes-Benz USA, LLC.
- Report received
- Potentially affected
- 1 vehicle (per NHTSA)
- Component
- Seats — Mid/Rear Assembly
- Owners notified
Repair completion: 100% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 19V867000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Mercedes Benz
Mercedes Benz GLE 450
- 2020 · Vehicles built July 13, 2018 – November 5, 2018 (per NHTSA)
NHTSA's recall notice
As NHTSA's recall record states it for campaign 19V867000.
Defect description
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2020 GLE450 4MATIC vehicle. The third-row seating headrests were manufactured with insufficient padding and a securing rod that may not hold the headrest in place, affecting the adjustment and operation of the headrest.
Safety consequence
The headrest may not properly protect the occupant in the event of a crash, increasing their risk of injury.
Manufacturer remedy
MBUSA will notify dealers, and MBUSA will replace the third row headrests on the affected vehicle, free of charge. The recall is expected to begin February 4, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 19V867000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.