NHTSA campaign 19V769000 · Manufacturer campaign FL-835
Western Star Recall 19V-769: Improperly Installed Steering Shaft Assembly
NHTSA recall 19V769000 (Manufacturer campaign FL-835) was reported by Daimler Trucks North America LLC on October 25, 2019, with 1,331 vehicles potentially affected (per NHTSA). NHTSA's record lists the Western Star 4700 for the 2020 model year. Owners were notified on November 27, 2019, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 19V769000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 19V769000 (also written 19V-769 or 19V769)
- Filed by
- Daimler Trucks North America LLC
- Manufacturer campaign number
- FL-835
- Report received
- Potentially affected
- 1,331 vehicles (per NHTSA)
- Component
- Steering
- Owners notified
Repair completion: 84.45% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 19V769000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Western Star
Western Star 4700
- 2020 · Vehicles built January 4, 2019 – October 4, 2019 (per NHTSA)
NHTSA's recall notice
As NHTSA's recall record states it for campaign 19V769000.
Defect description
Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Western Star 4700 vehicles. The steering shaft may have been improperly installed, potentially causing a loss of connection between the steering wheel and front axle wheels.
Safety consequence
This loss of connection would result in a loss of steering control, increasing the risk of a crash.
Manufacturer remedy
DTNA will notify owners and dealers will inspect the vehicles, correcting the steering shaft installation, as necessary, free of charge. The recall began November 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-835.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 19V769000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.