NHTSA campaign 19V648000 · Manufacturer campaign 2019090005
Mercedes Benz Recall 19V-648: Owner's Manual Missing Information
NHTSA recall 19V648000 (Manufacturer campaign 2019090005) was reported by Mercedes-Benz USA, LLC. on September 9, 2019, with 1,478 vehicles potentially affected (per NHTSA). NHTSA's record lists the Mercedes Benz GLE 350 and Mercedes Benz GLE 450 for the 2020 model year. Owners were notified on November 22, 2019, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 19V648000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Mercedes Benz VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 19V648000 (also written 19V-648 or 19V648)
- Filed by
- Mercedes-Benz USA, LLC.
- Manufacturer campaign number
- 2019090005
- Report received
- Potentially affected
- 1,478 vehicles (per NHTSA)
- Component
- Equipment — Other — Owners/Service/Other Manual
- Owners notified
- Safety standard
- FMVSS 202
Repair completion: 91.81% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 19V648000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Mercedes Benz
Mercedes Benz GLE 350
- 2020 · Vehicles built July 13, 2018 – August 30, 2019 (per NHTSA)
Mercedes Benz GLE 450
- 2020 · Vehicles built July 13, 2018 – August 30, 2019 (per NHTSA)
NHTSA's recall notice
As NHTSA's recall record states it for campaign 19V648000.
Defect description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner's manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Safety consequence
Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
Manufacturer remedy
MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090005.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 19V648000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.