NHTSA campaign 19V587000 · Manufacturer campaign 2019080005
Mercedes Benz Recall 19V-587: Incorrectly Installed Air Conditioner Drain Hoses
NHTSA recall 19V587000 (Manufacturer campaign 2019080005) was reported by Mercedes-Benz USA, LLC. on August 12, 2019, with 18,392 vehicles potentially affected (per NHTSA). NHTSA's record lists the Mercedes Benz GLE 350, Mercedes Benz GLE 450 and Mercedes Benz GLS450 for the 2020 model year. Owners were notified on September 6, 2019, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 19V587000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Mercedes Benz VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 19V587000 (also written 19V-587 or 19V587)
- Filed by
- Mercedes-Benz USA, LLC.
- Manufacturer campaign number
- 2019080005
- Report received
- Potentially affected
- 18,392 vehicles (per NHTSA)
- Component
- Equipment — Appliance — Air Conditioner
- Owners notified
Repair completion: 92.31% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 19V587000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Mercedes Benz
Mercedes Benz GLE 350
- 2020 · Vehicles built September 5, 2018 – August 2, 2019 (per NHTSA)
Mercedes Benz GLE 450
- 2020 · Vehicles built September 5, 2018 – August 2, 2019 (per NHTSA)
Mercedes Benz GLS450
- 2020 · Vehicles built September 5, 2018 – August 2, 2019 (per NHTSA)
NHTSA's recall notice
As NHTSA's recall record states it for campaign 19V587000.
Defect description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.
Safety consequence
If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.
Manufacturer remedy
MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 19V587000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.