NHTSA campaign 19V344000 · Manufacturer campaign SB 471
MCI Recall 19V-344: Roof Hatch Glass may Shatter
NHTSA recall 19V344000 (Manufacturer campaign SB 471) was reported by Motor Coach Industries on May 3, 2019, with 75 vehicles potentially affected (per NHTSA). NHTSA's record lists the MCI J4500, MCI D4505 and MCI J3500 for model years 2018–2019. Owners were notified on June 20, 2019, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 19V344000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 19V344000 (also written 19V-344 or 19V344)
- Filed by
- Motor Coach Industries
- Manufacturer campaign number
- SB 471
- Report received
- Potentially affected
- 75 vehicles (per NHTSA)
- Component
- Visibility — Sun/Moon Roof Assembly
- Owners notified
Repair completion: 49.33% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 19V344000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
MCI
MCI D4505
- 2019 · Vehicles built October 9, 2018 – December 19, 2018 (per NHTSA)
MCI J3500
- 2019 · Vehicles built August 15, 2018 – August 15, 2018 (per NHTSA)
MCI J4500
NHTSA's recall notice
As NHTSA's recall record states it for campaign 19V344000.
Defect description
Motor Coach Industries (MCI) is recalling certain 2019 J3500 and D4505 buses, and 2018-2019 J4500 buses equipped with Transpec T287x Series glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Safety consequence
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Manufacturer remedy
MCI will notify owners, instructing them to contact the hatch manufacturer for a replacement roof hatch, free of charge. The recall began June 20, 2019. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 471.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 19V344000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.