NHTSA campaign 18V767000 · Manufacturer campaign 18-335
Crossroads Recall 18V-767: Incorrect Location of Water Heater Exhaust
NHTSA recall 18V767000 (Manufacturer campaign 18-335) was reported by Keystone RV Company on October 31, 2018, with 7 vehicles potentially affected (per NHTSA). NHTSA's record lists the Crossroads Cruiser for the 2019 model year. Owners were notified on October 31, 2018, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 18V767000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 18V767000 (also written 18V-767 or 18V767)
- Filed by
- Keystone RV Company
- Manufacturer campaign number
- 18-335
- Report received
- Potentially affected
- 7 vehicles (per NHTSA)
- Component
- Equipment — Recreational Vehicle/Trailer — LPG Systems — Water Heater
- Owners notified
Repair completion: 100% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 18V767000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Crossroads
Crossroads Cruiser
- 2019 · Vehicles built May 23, 2018 – October 2, 2018 (per NHTSA)
NHTSA's recall notice
As NHTSA's recall record states it for campaign 18V767000.
Defect description
Keystone RV Company (Keystone) is recalling certain 2019 Crossroads Cruiser recreational trailers with the water heater installed under the slide out. The exhaust location for the water heater may result in carbon monoxide or propane gas entering the living quarters.
Safety consequence
If carbon monoxide or propane gas enters the living quarters, it can increase the risk of injury.
Manufacturer remedy
The affected vehicles are still in dealer inventory and Keystone will relocate the water heater, free of charge. Owner letters will not be sent. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-335.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 18V767000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.