NHTSA campaign 17V287000 · Volkswagen campaign 72G5
Volkswagen Recall 17V-287: Incorrect Head Restraints Installed/FMVSS 202a
NHTSA recall 17V287000 (Volkswagen campaign 72G5) was reported by Volkswagen Group of America, Inc. on April 28, 2017, with 23 vehicles potentially affected (per NHTSA). NHTSA's record lists the Volkswagen CC for model years 2016–2017. Owners were notified on June 26, 2017, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 17V287000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Volkswagen VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 17V287000 (also written 17V-287 or 17V287)
- Filed by
- Volkswagen Group of America, Inc.
- Volkswagen campaign number
- 72G5
- Report received
- Potentially affected
- 23 vehicles (per NHTSA)
- Component
- Seats — Front Assembly — Head Restraint
- Owners notified
- Safety standard
- FMVSS 202
Repair completion: 69.57% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 17V287000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Volkswagen
All Volkswagen recallsNHTSA's recall notice
As NHTSA's recall record states it for campaign 17V287000.
Defect description
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Safety consequence
If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.
Manufacturer remedy
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 17V287000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.