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NHTSA campaign 16V708000

Road Rescue Recall 16V-708: False Activations of Touchscreen

NHTSA recall 16V708000 was reported by REV Ambulance Group Orlando, INC. on October 4, 2016, with 145 vehicles potentially affected (per NHTSA). NHTSA's record lists the Road Rescue Duramedic, Road Rescue Promedic, Road Rescue Specialty Vehicle and more for model years 2010–2016. Owners were notified on November 20, 2016, per NHTSA.

Updated daily from NHTSA's recall files

Is my vehicle included?

This page lists, by model year, the vehicles NHTSA's recall record names for campaign 16V708000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.

To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.

Free VIN check: decode a VIN to see its year, make and model.

Key facts

NHTSA campaign
16V708000 (also written 16V-708 or 16V708)
Filed by
REV Ambulance Group Orlando, INC.
Report received
Potentially affected
145 vehicles (per NHTSA)
Component
Electrical System — Software
Owners notified

Repair completion: 45.52% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)

NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.

Vehicles listed for this recall

NHTSA's recall record lists these vehicles for recall 16V708000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.

Road Rescue

All Road Rescue recalls

NHTSA's recall notice

As NHTSA's recall record states it for campaign 16V708000.

Defect description

REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.

Safety consequence

The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.

Manufacturer remedy

REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or [email protected].

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Sources

Official NHTSA notice for recall 16V708000

Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.