NHTSA campaign 14V737000 · Mack campaign SC0385
Mack Recall 14V-737: Ball Socket may Detach from Tie Rod
NHTSA recall 14V737000 (Mack campaign SC0385) was reported by Mack Trucks, Inc. on November 18, 2014, with 1,048 vehicles potentially affected (per NHTSA). NHTSA's record lists the Mack CHU and Mack PINNACLE (CXU) for the 2015 model year. Owners were notified on January 20, 2015, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 14V737000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 14V737000 (also written 14V-737 or 14V737)
- Filed by
- Mack Trucks, Inc.
- Mack campaign number
- SC0385
- Report received
- Potentially affected
- 1,048 vehicles (per NHTSA)
- Component
- Steering — Linkages — Tie Rod Assembly
- Owners notified
Repair completion: 91.7% (latest rate the manufacturer reported to NHTSA; dataset updated October 21, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 14V737000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Mack
Mack CHU
- 2015 · Vehicles built March 31, 2014 – June 26, 2014 (per NHTSA)
Mack PINNACLE (CXU)
- 2015 · Vehicles built March 31, 2014 – June 26, 2014 (per NHTSA)
NHTSA's recall notice
As NHTSA's recall record states it for campaign 14V737000.
Defect description
Mack Trucks, Inc. (Mack) is recalling certain model year 2015 CHU and CXU trucks manufactured from March 31, 2014, through June 26, 2014. In the affected vehicles, the collars that prevent the ball sockets from backing out of the tie rod may have been incorrectly positioned. This may allow the ball sockets to come loose.
Safety consequence
If the ball sockets come loose from the tie rod, a complete loss of steering may result, increasing the risk of a crash.
Manufacturer remedy
Mack will notify owners, and dealers will inspect and re-position the collar if necessary, free of charge. The recall began on January 20, 2015. Owners may contact Mack customer service at 1-800-528-6586. Mack's number for this recall is SC0385.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Sources
Official NHTSA notice for recall 14V737000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.