NHTSA campaign 12V384000
Glaval and Glaval Bus Recall 12V-384: BUS ROOF ESCAPE HATCH/FMVSS 217
- Recall influenced by NHTSA's Office of Defects Investigation
NHTSA recall 12V384000 was reported by GLAVAL BUS DIVISION on August 3, 2012, with 90 vehicles potentially affected (per NHTSA). NHTSA's record lists the Glaval Bus Entourage, Glaval Primetime, Glaval Sport and more for model years 2011–2012. Owners were notified on August 17, 2012, per NHTSA.
Updated daily from NHTSA's recall files
Is my vehicle included?
This page lists, by model year, the vehicles NHTSA's recall record names for campaign 12V384000 in the model years try.vin imports (1995 and later); NHTSA's own record can list more. A model year on the list doesn't mean every vehicle of that year is included, and some may already have been repaired.
To see whether a specific vehicle is included and still needs the repair, enter its VIN at nhtsa.gov/recalls.
Free VIN check: decode a VIN to see its year, make and model.
Key facts
- NHTSA campaign
- 12V384000 (also written 12V-384 or 12V384)
- Filed by
- GLAVAL BUS DIVISION
- Report received
- Potentially affected
- 90 vehicles (per NHTSA)
- Component
- Structure — Body — Roof and Pillars
- Owners notified
- NHTSA investigation
- Equipment Query EQ12-008 (per NHTSA's investigations file)
Repair completion: 7.87% (latest rate the manufacturer reported to NHTSA; dataset updated October 23, 2026)
NHTSA cautions against comparing completion rates across recalls or manufacturers. How try.vin reads them.
Vehicles listed for this recall
NHTSA's recall record lists these vehicles for recall 12V384000. try.vin imports model years 1995 and later, so NHTSA's own list can be longer. Model years with a try.vin recall page link to it. Build dates are NHTSA's range for a model year (per NHTSA); a vehicle built in that range is not necessarily included.
Glaval
Glaval Primetime
Glaval Sport
Glaval Titan II
Glaval Universal
Glaval Bus
All Glaval Bus recallsNHTSA's recall notice
As NHTSA's recall record states it for campaign 12V384000.
Defect description
Glaval Bus is recalling certain model year 2011-2012 transit buses equipped with Speciality Manufacturing Inc. (SMI) ProLo roof escape hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in opening force of the ProLo roof hatches that exceeds Federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release."
Safety consequence
In the event of an emergency, passengers' exit from the bus may be hindered, possibly resulting in injury to the vehicle occupants.
Manufacturer remedy
Glaval Bus will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 17, 2012. Owners may contact Glaval Bus at 1-574-262-2212 or SMI at 1-800-951-7867.
Notes
Owners may also contact The National Highway Traffic SafetyAdministrations Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to WWW.SAFERCAR.GOV.
Sources
Official NHTSA notice for recall 12V384000
Campaign details come from NHTSA's recall files, which try.vin imports once a day. The plain-language subject and the completion rate come from the U.S. Department of Transportation's Recalls Data dataset. How try.vin reads recall data.