2024 Acura ZDX Recalls, Ratings & Complaints

Incident: September 15, 2026 · Filed: October 28, 2026

​My car is making a severe rattling noise when driving on even the slightest bumps. There has been a recall issued regarding a suspension issue with loose bolts. I have tried calling Acura, have written an email and sent a registered letter to the corporate office. They do not respond. ​Recall Campaign Numbers: 25V234000, 25V018000, 26V306000, 26V112000, 24V614000 ​Acura Case Number: 16703145 ​Core Complaint Description: ​"Dealer refused immediate recall service due to staffing shortages (only one EV technician), scheduling first available appointment 5 months out. Vehicle currently exhibits severe front-end suspension rattling and vibration on normal roads—a known symptom of front stabilizer bar bolt detachment (NHTSA 25V234000/25V018000) near high-voltage lines. Corporate Client Relations has failed to respond or offer alternate transportation/towing." ​Dealer refused immediate recall service due to staffing shortages (only one EV technician), scheduling first available appointment 5 months out. Vehicle currently exhibits severe front-end suspension rattling and vibration on normal roads—a known symptom of front stabilizer bar bolt detachment (NHTSA 25V234000/25V018000) near high-voltage lines. Corporate Client Relations has failed to respond or offer alternate transportation/towing.

Incident: October 26, 2026 · Filed: October 26, 2026

The contact owned a 2024 Acura ZDX. The contact stated that while driving on several occasions, the vehicle unintendedly applied the brake with the brake warning light illuminated and an audible alert sounding. The vehicle had experienced phantom braking. The contact stated that due to the failure, another vehicle crashed into the rear of the vehicle. The manufacturer was notified of the failure. The vehicle was taken to the dealer, but the dealer was unable to duplicate the failure. The failure mileage was 18,200.

Incident: October 7, 2026 · Filed: October 26, 2026

The "shark fin" antenna on the top of the car came off while driving on the highway. I've had no prior issues with it being loose nor did I notice any issues with it being loose when I wash the car. I did not notice it came off until I returned home. The fact that normal highway speeds could cause it to dethatch puts other drivers at risk from the flying debris.

Incident: October 19, 2026 · Filed: October 19, 2026

The contact owns a 2024 Acura ZDX. The contact received notification of NHTSA Campaign Number: 26V306000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact's wife was reversing, the rearview camera displayed a distorted or blank image. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was 10,000.

Incident: October 10, 2026 · Filed: October 11, 2026

2024 Acura ZDX Type S displayed “Service Brake Assist,” “One-Pedal Driving Unavailable: Use Brake for Stopping,” and “Auto Hold Unavailable” simultaneously at 5995 odometer miles. An electronic ticking or clicking sound occurred from the brake-control area and the vehicle experienced a jerking sensation when coming to a stop. This noise originates from under the dashboard near the steering column and suggests a possible malfunction in the braking or electronic control systems. The warnings cleared after the vehicle was shut down and restarted several times. This VIN previously had DTC C2A22 and brake operating simulator-related warranty repairs but this issue has persisted after being inspected by Acura and confirming that all braking systems systems check out.

Incident: July 6, 2026 · Filed: October 5, 2026

I am reporting a prolonged inability to obtain the rearview\-camera safety recall repair for my leased 2024 Acura ZDX, campaign R06, NHTSA number 26V\-306\. The recall is dated May 14, 2026\. On July 6, 2026, my husband brought the vehicle to Cerritos Acura for a scheduled recall repair appointment at 8:20 a\.m\. The dealership had sent an appointment reminder\. After he arrived, staff said the replacement part was unavailable and the recall could not be completed\. When he asked why the appointment had been accepted and confirmed without the required part, staff apologized but told him to check with the dealership before coming in the future\. We were not notified of the parts shortage before making the trip\. I am attaching the appointment reminder and service adviser’s message from that visit\. Despite repeated calls to dealerships and Acura Client Relations, we continue to be told that parts are unavailable and that someone will notify us\. As of October 4, 2026, the recall remains incomplete, with no estimated parts\-availability date or repair date\. The recall warns that moisture intrusion can cause a blurry, distorted, or black rearview\-camera image, increasing crash or injury risk\. Acura lists parts as available in limited supply, and CARFAX lists the remedy as available, but we have been unable to obtain the repair\. This complaint concerns the failure to provide the recall repair, not a specific camera failure or crash\. I have also submitted a written complaint to Acura Client Relations\. I request that NHTSA review the repair delay and replacement\-parts availability.

Incident: September 14, 2026 · Filed: September 14, 2026

I am reporting repeated unintended automatic emergency braking in my 2024 Acura ZDX. The vehicle was leased new on April 9, 2025 and currently has approximately 9,500 miles. The system involved appears to be the Forward Collision Warning/Automatic Emergency Braking system and related braking controls. The vehicle is available for inspection upon request. On September 14, 2026, while driving at less than 25 mph, the forward collision warning suddenly activated even though there was no pedestrian, vehicle, or other apparent obstruction requiring emergency braking. Immediately after the warning, the vehicle automatically applied the brakes abruptly. The sudden braking caused the driver to be thrown forward, and she experienced neck pain afterward. This is not an isolated incident. The vehicle has experienced similar unintended collision warnings and/or automatic braking events multiple times and at different speeds, including at higher roadway and freeway speeds. These events create a serious safety risk because sudden, unexpected braking can cause the vehicle to be struck from behind, can cause injury to the occupants, and could potentially cause the driver to lose control of the vehicle. The vehicle has been taken to the same authorized Acura dealership at least twice specifically for this unintended braking problem. The dealership has performed software updates or other software-related service in an effort to correct the problem, but the unintended braking has continued. The vehicle has been presented to the dealer multiple times for this specific complaint and repair attempts were made. Acura has now been notified directly of the continuing safety problem and has opened a case. The vehicle is being made available to the Acura dealership again for inspection and diagnosis. There were no warning lamps or messages indicating a malfunction before the most recent event.

Incident: August 29, 2026 · Filed: August 31, 2026

The shark-fin antenna housing on my Acura ZDX appears to have a defect in the way it is secured to the vehicle. The housing can separate from the roof during normal vehicle operation, creating a road hazard and potentially striking another vehicle, cyclist, or pedestrian. I reported the issue to Acura, but the company stated that the repair was not covered under warranty. I have found reports from other Acura ZDX and Honda Prologue owners describing the same failure. Although some dealerships have covered the repair, replacing or reattaching the housing does not necessarily correct the underlying design or retention defect. Because this component can detach from a moving vehicle and become a projectile, I believe it presents a legitimate safety risk. I am requesting that this issue be investigated to determine how widespread it is and whether a recall or redesigned attachment method is necessary.

Incident: August 3, 2026 · Filed: August 20, 2026

Approximately three weeks ago, following a manufacturer-issued software update, the AcuraLink connected services app stopped functioning on my 2024 Acura ZDX. This outage has disabled OnStar-connected safety features including remote monitoring and emergency/roadside assistance connectivity and concerned there were other technology issues that may affect this, but I’m not aware exactly all of them. Additionally, none of the remote features work. This vehicle is an electric vehicle and there is no ability to monitor the status of the battery charge or to monitor the battery. Given the amount of technology in this electric vehicle the fact that the remote functions are not working presents a severe safety problem. I have contacted both OnStar and Acura customer support multiple times; both confirm awareness of the outage issue but have provided no fix or timeline. Both companies have taken no responsibility and their communication is terrible.The outage began around August 3, 2026 and remains unresolved as of August 20.

Incident: June 17, 2026 · Filed: August 10, 2026

CONTEMPORANEOUS NOTE 2024 ACURA ZDX – AWD - NHTSA Recall No. 26V306000 Date: XXX Time: 12:25 PM On XXX at approximately 12:25 PM, I contacted Miami Acura Service at [XXX] to schedule the recently issued rear-view camera safety recall 26V306000 for my 2024 Acura ZDX. I was advised by the dealership representative that no appointments were being scheduled for the recall at this time because the required parts and tools had not yet been received by the dealership. As a result, I was unable to schedule the recall repair. However, she said she would take my number and put me on a waiting list when the hardware came in. Today is XXX and I have not been contacted by the dealer for this safety recall. I am still experiencing other intermittent issues that are non-related and have not been identified by Acura: ghost braking, improper shift status, collision mitigation without anything around, conditions not ready to shift, press start button and try to shift and gears are frozen. This was brougth to the attention of the Service Dept at Miami Acura and here we are 4 month later the vehicle is experiencing intermittent issues and the Safety Recall has not been applied in over 45 days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)